DeAndre Coley
Land O' Lakes
Summary
IT Support Professional with 4+ years of experience providing advanced technical support for collaboration and productivity platforms. Proven ability to troubleshoot complex issues, optimize client-side applications, and collaborate cross-functionally to deliver reliable, secure, and user-focused solutions. Recognized for technical growth, mentorship, and a proactive approach to improving system reliability and user efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Help Desk Analyst II
Blue Mantis
11.2025 - Current
- - Provide advanced Tier 2 technical support for collaboration and productivity platforms, including Microsoft 365.
- - Lead troubleshooting efforts for persistent hardware, software, and SaaS application issues.
- - Manage user accounts, distribution lists, and access permissions via Active Directory.
- - Identify recurring issues and recommend workflow improvements.
- - Collaborate with internal teams to deliver tailored technical solutions.
- - Mentor junior technicians and maintain technical documentation.
Help Desk Analyst I
Blue Mantis
02.2022 - 11.2025
- - Delivered Tier 1 technical support for Windows 10/11, Microsoft 365, and hardware environments.
- - Used BeyondTrust, ManageEngine, and TeamViewer for remote troubleshooting.
- - Managed tickets via ServiceNow, AutoTask, and Zendesk.
- - Supported endpoint security and diagnostics using Malwarebytes, Vipre, Wireshark.
- - Built foundational skills leading to promotion.
Education
Associate of Science - Cybersecurity
Hillsborough Community College
08-2022
Skills
- Technical support
- Security awareness
- Communication
- Technical troubleshooting
- Problem-solving abilities
Certification
Cisco Certified Network Associate (CCNA) – In Progress
Timeline
Help Desk Analyst II
Blue Mantis
11.2025 - Current
Help Desk Analyst I
Blue Mantis
02.2022 - 11.2025
Associate of Science - Cybersecurity
Hillsborough Community College