Gus Dobbs III
Technical Support Professional
Camillus,NY
Summary
I have 18 years of experience working in various aspects of technical support. During this time I have been with several different companies supporting numerous environments and products. No matter the company or environment, an ability to troubleshoot an issue and work with an end user towards a resolution has been the core requirement.
Overview
18
18
years of professional experience
Work History
Help Desk Analyst II
Carrols Restaurant Group
06.2021 - Current
- Logged support tickets and closed when issues were resolved.
- Installed, modified, and repaired software and hardware.
- Followed up with store management and onsite technicians to verify issue resolution.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Served as a subject matter expert within the team on specific applications or systems, sharing knowledge and insights to improve overall team performance.
Project Temporary Administrator
Carrols Restaurant Group, Inc.
6 2021 - 11.2021
- Help Desk Analyst II - November 2021 - Present
Level 1 Advanced Technical Support Representative
WP Engine Web Hosting
06.2019 - 05.2020
- Maintained high-quality service standards by consistently meeting or exceeding performance metrics.
- Enhanced customer satisfaction by efficiently resolving complex technical issues.
- Assisted customers via phone, email, chat platforms providing detailed explanations regarding product features or functionality.
Linux Systems Administrator
HostGator.com Web Hosting
04.2011 - 04.2019
- Provided hands-on support for end-users experiencing issues with Linux-based web hosting systems and applications, facilitating quick resolutions and minimal disruptions.
- Contributed to incident response efforts as needed to address urgent situations quickly and effectively.
- Provided training and mentoring to junior team members, building their skills and fostering a collaborative work environment.
Migrations Administrator
HostGator.com Web Hosting
07.2012 - 02.2016
- Linux Systems Administrator - Feb 2016 - April 2019
Tier 2 Technical Support Representative
IPage.com Web Hosting
06.2008 - 03.2011
Level 2 Technical Support Representative
Volt Information Sciences
09.2006 - 04.2007
Education
BBA - Computer Information Systems
University of Central Arkansas
Conway, AR 05.2001 -
Skills
Network Troubleshooting
Remote Support
Hardware / Software diagnostics and configuration
Technical issues analysis
Inventory Management
Proficient in MS office
Teamwork and Collaboration
Adaptability and Flexibility
Active Listening
Attention to Detail
LAN/WAN
Application installations
Timeline
Help Desk Analyst II
Carrols Restaurant Group
06.2021 - Current
Level 1 Advanced Technical Support Representative
WP Engine Web Hosting
06.2019 - 05.2020
Migrations Administrator
HostGator.com Web Hosting
07.2012 - 02.2016
Linux Systems Administrator
HostGator.com Web Hosting
04.2011 - 04.2019
Tier 2 Technical Support Representative
IPage.com Web Hosting
06.2008 - 03.2011
Level 2 Technical Support Representative
Volt Information Sciences
09.2006 - 04.2007
BBA - Computer Information Systems
University of Central Arkansas
05.2001 -
Project Temporary Administrator
Carrols Restaurant Group, Inc.
6 2021 - 11.2021
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