Monavar Mona Makvandi
Edgewood,USA
Summary
Detail-oriented Help Desk Analyst with experience at BAE Systems Inc, supporting Air Force Nuclear Weapons Center projects. Proficient in diagnosing and resolving technical issues across multiple platforms, utilizing strong communication and troubleshooting skills to enhance user satisfaction. Demonstrated ability to understand user needs and optimize system performance through effective problem-solving.
Overview
9
9
years of professional experience
Work History
Help Desk Analyst II
BAE Systems Inc.
05.2024 - Current
- Streamlined office operations by organizing and maintaining Outlook Calendar and Email for team efficiency.
- Designed and maintained SharePoint sites for the ICBM Warhead Integration Division's LPO office.
- Implemented and managed an electronic record management system as Unit Records Manager for ICBM LPO.
- Collaborated with leadership to effectively close out over 100 daily Task Management Tool taskers.
- Compiled and edited Bi-Weekly Activities Report inputs for submission to leadership stakeholders.
- Reviewed and updated PowerPoint presentations for customer-led weekly branch and division meetings.
- Recorded and distributed meeting minutes during weekly and bi-weekly staff and stakeholder gatherings.
- Facilitated event planning and coordinated meetings for the ICBM LPO office to enhance teamwork.
Administrative Assistant II
BAE Systems Inc.
12.2022 - 05.2024
- Facilitated effective communication by establishing meeting agendas in Confluence for LPO teams.
- Reviewed and updated administrative slides to enhance clarity for ICBM LPO Office weekly meetings.
- Maintained and revised Outlook calendars, ensuring accurate scheduling for Sentinel and Stockpile LPOs.
- Recorded and distributed meeting minutes promptly during weekly and bi-weekly staff meetings.
- Organized and maintained the ICBM LPO Workflow Calendar and Email for streamlined operations.
- Sustained the Synchronization Calendar to keep DOE, USAF, and DoD stakeholders informed of meetings.
- Collaborated with customers to efficiently close out over 100 daily Jira Internal Tasking.
- Created an extensive NEO binder to assist new hires with essential information and resources.
Head Teacher
City of Albuquerque
12.2016 - 12.2022
- Implemented site policies with staff collaboration, enhancing operational efficiency and compliance.
- Maintained Outlook calendars to streamline scheduling and improve communication among site staff.
- Developed comprehensive safety procedures, ensuring compliance with COA and EHS regulations for emergencies.
- Coordinated meetings, ensuring effective communication through timely preparation and distribution of minutes.
- Created organized document processing systems, adhering to COA and EHS policies for efficiency.
- Established secure filing systems for confidential documents, ensuring compliance with privacy regulations.
- Conducted thorough inventory assessments of property and equipment, optimizing resource management and allocation.
- Facilitated training sessions for staff, promoting understanding of safety protocols and procedures.
Education
Bachelor of Science - Business Administration
University of New Mexico
Albuquerque, New Mexico05.2023
Associate of Arts - Early Childhood Multi-Cultural Education
Central New Mexico
Albuquerque, New Mexico04.2007
Skills
- Type 80 WPM
- Proficient with Microsoft Office Suite (Word, PowerPoint, Excel, TEAMs, etc)
- Outlook/Outlook Calendaring
- Oracle/People Soft
- Task Management Systems
- MMIS & ESI Phone System
- Admin & Time Reporting Systems
- Customer service
- Configuration Management
- Records Management
- Network troubleshooting
- Software installation
Timeline
Help Desk Analyst II
BAE Systems Inc.
05.2024 - Current
Administrative Assistant II
BAE Systems Inc.
12.2022 - 05.2024
Head Teacher
City of Albuquerque
12.2016 - 12.2022
Associate of Arts - Early Childhood Multi-Cultural Education
Central New Mexico
Bachelor of Science - Business Administration
University of New Mexico