Janice S. Blankenship
Mobile,AL
Summary
Demonstrates strong analytical, financial, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
56
56
years of professional experience
Work History
Customer Service Representative – Peer Advisor
ASURION Insurance LLP
Nashville, TN
10.2019 - 12.2024
- Provide technical expertise to resolve issues pursuant to claim completion
- Upsell carrier products
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Trained new team members on customer service protocols and company policies.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Seasonal Call Center Manager
ASPIRA
06.2019 - 08.2019
- Responsible for making, changing, etc. reservation calls coming into the call center
- Provided exemplary customer service
- Knowledge of contract and specifics of customer requirements
- Use of proprietary reservation system
Senior Project Controller Manager
DELOITTE CONSULTING, LLP
12.1997 - 08.2016
- Managed Atlanta and Washington, DC Project Controller Practices with 70+ project controller/consultants
- Conducted Mid-year and Yearly Performance Review Process for staff
- Experienced in writing and delivering reviews, Performance Improvement Plans as well as compensation and promotion discussions
- Worked with Staffing Coordinator to assign project work and staffing roles to project controllers in accordance with skills and promotion aspirations
- Routine reviews with partners to discuss project KPI's and quality performance metrics
- Subject Matter Expert in Project Controller Program rules and responsibilities
- Contributed subject matter expertise into development of tools, systems, and processes for Firm business improvements
- Developed and delivered training to PC practice as well as consultants and partners in other practice areas
- Certified Professional Trainer for Deloitte Consulting, LLP
- Participated in staff interviews at all PC levels and provided input to hiring decisions, with final veto ability
- Certified Recruiter for Deloitte Consulting, LLP
- Provided Senior Manager Project Controller support to multimillion dollar projects ($300MM+), managing team of onsite project controllers and project management team
- Considered an expert in financial, contract and project management of projects, identifying cost recovery and reversing troubled projects
- Built outstanding relationships with clients and partners by providing excellent client service
- Project Management Professional certification eligible
- Experienced in project management pyramid of time, budget, scope
- Retired
Project Controller Manager
DELOITTE CONSULTING, LLP
Philadelphia, PA; Boston, MA; New York, NY; Washington, DC; Atlanta, GA
12.1997 - 08.2003
- Member of team of 10 hired in 1997 to design a scalable Project Controller Program for 26 Deloitte Consulting offices
- Assisted in implementation of Project Controller Program designed to provide project management, financial and contract support to client engagements both on site and remotely
- Established and managed East and South Regions from Boston to Atlanta
- Recruited, hired, trained and developed over 400 + project controllers through 4 levels and 4 countries
- Developed templates and tools (spreadsheets/documents) to assist in financial, risk and project management of projects
- Served as lead Project Controller on several 300+ member projects providing project and risk management, logistics, contract and financial support onsite
- Responsible for project budgeting; invoice tracking; reconciliations; receivables; and financial projections of projects and cost centers
- Identified over $5MM of revenue through forensic accounting and contract reviews
Administrative Manager
SMITH TECHNOLOGY CORPORATION
Plymouth Meeting, PA
10.1995 - 10.1997
- Coordinated implementation of administrative services of four companies, 37 offices, 1,600 employees to obtain single company operating efficiency
- Developed procurement manual designed to control costs and provide adherence to Government Contracts
- Reduced overhead cost and redundancy by identifying and consolidating duplicate service vendors
- Negotiated and implemented National cost-per-copy reproduction contract reducing cost by 50%, saving $360,000/year
- Reduced overhead cost by implementing National Contracts for key administrative areas, i.e. printing, supplies, paper
- Implemented American Express Corporate and AT&T Calling Card programs to control travel expenses and track costs
- Negotiated all leases for corporation, including payment and management reporting
- Telecommunications Manager coordinating implementation and administration of corporate program
- Saved $240,000/year by consolidating long distance telephone service into single National Contract vendor
- Assisted MIS manager in design and installation of on-line frame relay network connecting all Smith offices
- Facility Manager for all Smith facilities, negotiating real estate leases and providing interactive contact with Landlords
- Reduced real estate cost by $2 million through sublease negotiations and consolidation, covering 10 states
- Relocated, consolidated, or closed 15 Smith offices, coordinating all aspects of tenant improvements and buildouts
- Recruited, selected, trained and developed administrative staff in all offices
- (formerly BCM Engineers Inc. acquired in Oct 1994)
Administrative Section Manager
SMITH TECHNOLOGY CORPORATION
Plymouth Meeting, PA
03.1988 - 10.1995
- Supervised Mobile Administrative Services Department which included word processors, mail center, file clerk, receptionist, procurement, etc.
- System Administrator for telephone systems of Rolm 8000 and 9751
- Coordinated Administrative Services for Southern Region, consisting of ten Regional Offices
- Established a Procurement System which reduced costs by 20% and ensured availability of supplies
- Negotiated numerous contracts resulting in significant dollar savings for leased/purchased office equipment and services
- Designed, implemented, and supervised Records Management System including 4-person microfilming operation in 9,000 sf records storage facility
- Developed computer model CARIS to track closed project information covering almost 100 years of business
- Established five (5) offices for Asbestos Division of BCM Engineers from 1988-1990
- (formerly BCM Engineers Inc. acquired in Oct 1994)
Administrative Supervisor
SMITH TECHNOLOGY CORPORATION
Plymouth Meeting, PA
03.1985 - 03.1988
- System Administrator for Wang Word Processing System
- Supervised 4-6 Word Processors in processing specifications, reports, and manuals
- Supervised file clerk, receptionist, and mail clerk
- (formerly BCM Engineers Inc. acquired in Oct 1994)
Executive Assistant
SMITH TECHNOLOGY CORPORATION
Plymouth Meeting, PA
11.1983 - 03.1985
- Established position to provide secretarial assistance to eight vice presidents
- Typed contract specifications, reports, and manuals by typewriter, then word processing
- (formerly BCM Engineers Inc. acquired in Oct 1994)
Purchasing Assistant
UNION CARBIDE
Chickasaw, AL
02.1980 - 11.1983
- Processed purchasing documents; maintained and provided detailed accounting of Contracts
- Buyer for office supplies and small office equipment
- Selected to coordinate implementation of Wang Word Processing System for administrative staff of Mobile plant
Social Worker Aide I
DEPARTMENT OF HUMAN RESOURCES
Morgan and Mobile, AL Counties
08.1972 - 02.1980
- Determined applicant eligibility for Public Assistance and Food Stamps utilizing state and federal guidelines
- Appointed by State Director in 1979 to Alabama Food Stamp Fraud Unit.
Personal Secretary
DEPARTMENT OF HUMAN RESOURCES
Morgan County
02.1970 - 08.1972
- Personal Secretary to Director and transcriptionist for Child Welfare Division
- Proficient in Gregg shorthand, and Dictaphone typing
- Provided assistance to Child Welfare case workers in processing confidential home studies for adoptions and child studies
Secretary
GEORGE C. MARSHALL SPACE FLIGHT CENTER (NASA)
Huntsville, AL
06.1969 - 02.1970
- General office duties including typing, department receptionist, filing and providing secretarial support to eight engineers in Reliability, Safety, and Quality Assurance Department.
Education
No Degree - Accounting And Finance
University of South Alabama
Mobile, ALHigh School Diploma -
Morgan County High School
Skills
- Microsoft Suite of programs – Word, Excel, PowerPoint, Project, Outlook
- Type 80 wpm
- Customer service management
- Client support
- Effective communication
- Problem-solving skills
- Client relationship management
- Skilled in issue resolution
- Strong interpersonal skills
- Advanced computer skills
- Data entry
- Payment processing
Accomplishments
- American Business Women's Association, Regional Convention Treasurer 1999, President 1994, Woman of the Year 1993, Secretary 1992, Treasurer 1991
- International Management Council, Treasurer 1994, Program Chairman 1992
- March of Dimes, Executive Women's "Mission Possible" Campaign, Chairman 1994, Team Lead 1991, 1992 and 1993
- Purchasing Management Association, Program Committee 1997
- Three Outstanding Performance Awards – Deloitte 2002, 2007, 2012
- Multiple team awards from Fortune 500 companies such as Whirlpool, Target, Coca-Cola
- Certified Deloitte LLP Trainer
- Certified Deloitte LLP Recruiter
- Project Management Professional eligible
Timeline
Customer Service Representative – Peer Advisor
ASURION Insurance LLP
10.2019 - 12.2024
Seasonal Call Center Manager
ASPIRA
06.2019 - 08.2019
Senior Project Controller Manager
DELOITTE CONSULTING, LLP
12.1997 - 08.2016
Project Controller Manager
DELOITTE CONSULTING, LLP
12.1997 - 08.2003
Administrative Manager
SMITH TECHNOLOGY CORPORATION
10.1995 - 10.1997
Administrative Section Manager
SMITH TECHNOLOGY CORPORATION
03.1988 - 10.1995
Administrative Supervisor
SMITH TECHNOLOGY CORPORATION
03.1985 - 03.1988
Executive Assistant
SMITH TECHNOLOGY CORPORATION
11.1983 - 03.1985
Purchasing Assistant
UNION CARBIDE
02.1980 - 11.1983
Social Worker Aide I
DEPARTMENT OF HUMAN RESOURCES
08.1972 - 02.1980
Personal Secretary
DEPARTMENT OF HUMAN RESOURCES
02.1970 - 08.1972
Secretary
GEORGE C. MARSHALL SPACE FLIGHT CENTER (NASA)
06.1969 - 02.1970
No Degree - Accounting And Finance
University of South Alabama
High School Diploma -
Morgan County High School