Leslie Lovello-Walker
Conyers,GA
Summary
Strong background in customer service, and office management. Demonstrated strengths include effective interpersonal skills dealing with customer and company associates; research capabilities; effective handling of complaints, claims and inquiries; and file maintenance. Proven performer earning highest quality and production awards for two consecutive years. Trustworthy and dependable with access to confidential information.
Overview
18
18
years of professional experience
Work History
Customer service
Asurion Insurance Services
Smyrna , TN
2015.09 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Increased customer retention by developing and offering unique discount options while driving interest in new product lines.
- Handled over 80 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Customer Service/Claims Associate
Blue Cross And Blue Shield
New York , NY
2009.04 - 2014.07
- Reviewed 100 patient cases per week and verified insurance coverage information
- Provided primary customer support to internal and external customers.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures
- Adhered to underwriting, rating and compliance criteria and guidelines to determine associated financial risks.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Customer service
Chicago Trust
Jersey City , New Jersey
2002.05 - 2009.01
- Handled stock customers in fast-paced call center setting in coordination with solid team of 50 customer service associates
- Handled complaints and inquiries
- Assessed claims for and routed to proper dept for review
- Interacted with members to give benefit eligibility and claim status
- Managed email inquiries from shareholder and brokers
Education
Medical Biller Certificate - Medical Biller
The Manhattan Institute
112 West 31 Street New York, NY03.2003
Associate of Arts - Word Proccessing And Office Technology
Monroe College
2501 Jerome Ave Bronx, NY06.1999
Skills
- Friendly and Relatable
- Confidence and Drive
- Goal Setting
- Honesty and Integrity
- Attention to Detail
Timeline
Customer service
Asurion Insurance Services
2015.09 - Current
Customer Service/Claims Associate
Blue Cross And Blue Shield
2009.04 - 2014.07
Customer service
Chicago Trust
2002.05 - 2009.01
Medical Biller Certificate - Medical Biller
The Manhattan Institute
Associate of Arts - Word Proccessing And Office Technology
Monroe College
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