CAITLIN A. MORGAN
West Palm Beach
Summary
I am a self-motivator with a wide variety of work experience. I am great with people but am also comfortable in a quiet office setting. I am reliable and dependable and able to adapt to new things.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Mechanical Air Conditioning
Riviera Beach, FL
08.2025 - Current
- Resolved customer inquiries regarding HVAC systems, ensuring prompt and accurate information delivery.
- Processed service requests using Service Titan, enhancing workflow efficiency and response times.
- Coordinated with technical teams to schedule maintenance visits, improving customer satisfaction through timely service.
- Trained new staff on customer service protocols, fostering a collaborative team environment and knowledge sharing.
SERVICE COORDINATOR
Lee Auto Mall
Auburn, ME
03.2020 - 04.2023
- Responsible for the service schedules of five different garages
- Managed a high volume of phone calls of people wanting to schedule service appointments and also asking general questions.
Assistant Office Manager
Quadrant Property Management
Lewiston, ME
11.2016 - 03.2020
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Monitored office inventory to maintain supply levels.
- Collected and processed rent payments and coordinated maintenance requests.
OFFICE MANAGER
Flowers of Worth Avenue
Palm Beach, FL
04.2016 - 09.2016
- Responsible for communicating with clients regarding orders for floral arrangements, maintaining and tracking inventory, billing and payroll and ensuring exceptional customer service.
BARTENDER
Buffalo Wild Wings
Auburn, ME
01.2013 - 02.2016
- Worked diligently to serve guests in a fun yet professional manner while staying aware of timing and responsible alcohol service.
HAIRSTYLIST/COSMETOLOGIST, Regis Premium Salons
Auburn, ME
11.2010 - 02.2015
- Responsibilities included styling clients to their specifications and offering guidance as to what would look best for their face shape and lifestyle
- I also attended to the front desk when needed, booking appointments, offering knowledge on products and was responsible for closing the cash drawer at the end of the day.
SERVER/BARTENDER
Davinci’s Eatery
Lewiston, ME
07.2008 - 04.2010
- Ensuring guest satisfaction while working quickly and efficiently
- Having a positive attitude and excellent work ethic were integral to this job.
BARTENDER/ SHIFT MANAGER
TGI Friday’s
South Portland, ME
05.2003 - 07.2008
- My responsibilities included learning all areas of the restaurant including the kitchen and helping to hire and train new employees in all areas
- I was also there to resolve unsatisfactory guest experiences and making sure everyone left happy.
Education
EMPIRE BEAUTY SCHOOL
01.2009
University of Southern Maine
Portland, ME01.2004
Skills
- Customer Service
- Team Building
- Organization
- Computer Skills
- CRM and Office Management Software Including Service Titan and Dealer FX
- Schedule Coordination
- Multitasking and Organization
- Decision Making
- Office Management
- Handling Customer Complaints
- Friendly and Relatable
Timeline
Customer Service Representative
Mechanical Air Conditioning
08.2025 - Current
SERVICE COORDINATOR
Lee Auto Mall
03.2020 - 04.2023
Assistant Office Manager
Quadrant Property Management
11.2016 - 03.2020
OFFICE MANAGER
Flowers of Worth Avenue
04.2016 - 09.2016
BARTENDER
Buffalo Wild Wings
01.2013 - 02.2016
HAIRSTYLIST/COSMETOLOGIST, Regis Premium Salons
11.2010 - 02.2015
SERVER/BARTENDER
Davinci’s Eatery
07.2008 - 04.2010
BARTENDER/ SHIFT MANAGER
TGI Friday’s
05.2003 - 07.2008
University of Southern Maine
EMPIRE BEAUTY SCHOOL