Deandre Johnson
Lakeland,FL
Summary
Detailed route sales representative with the know-how to build prospects into happy, long term customers. Reliable and quick-paced and truly team-oriented. Looking for a new sales-driven role where relationship building and time management will be highly valued. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Route Sales Representative
Frito Lay
Lakeland
07.2023 - Current
- Managed the maintenance of meticulous records for every pickup and delivery.
- Ensured compliance with all federal, state, local laws governing transportation of goods.
- Responded quickly to customer inquiries regarding products or services.
- Reported any discrepancies between orders and actual items received and delivered promptly to management staff.
- Assisted with merchandising displays at customer locations upon request.
- Performed regular maintenance on delivery vehicle.
Dispatcher
Gordans
Plant City
04.2021 - 07.2023
- Managed multiple payments and verified inventory for incoming vehicles.
- Analyzed various positions and developed solutions by prioritizing business requirements.
- Maintained and provided accurate records for each department as required
- Delivering exceptional service to guarantee customer satisfaction and loyalty
- Ensured accurate inventory management by meticulously reviewing and tracking shipments for various departments.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
Customer Service Representative
Humana
Lakeland
04.2019 - 04.2021
- Received multiple satisfactory ratings from customers
- Quickly and efficiently created claim accounts by accurately gathering personal information.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Machine Operator
Stryker
Lakeland
03.2018 - 08.2019
- Ensured consistent achievement of productivity rates by working closely with team members in the production department.
- Ensured the proper function of medical equipment by swiftly checking and thoroughly cleaning them.
- Successfully guided underperforming employees to achieve company expectations through the implementation of tailored action plans, leading to multiple promotions.
- Showcased problem-solving capabilities by utilizing advanced technical skills to troubleshoot and implement solutions.
- Load raw materials into machines according to specified measurements.
Education
University of Kansas
Lawrence, KS12.2016
Diploma -
Bartow High School
Bartow, FL05-2012
Skills
- Strategic Planning
- Customer Service
- Critical Thinking
- Time Management
- Resourcefulness
- Detail Oriented
- Sales Specialist
- Cash Handling
- Mastery of Microsoft Office (Word, Excel, PowerPoint)
- Excellent communication skills with a focus on team building
- Outstanding organizational, multitasking, and problem-solving abilities
- Forklift Operation
- Quality Control
References
References available upon request
References
References available upon request.
Timeline
Route Sales Representative
Frito Lay
07.2023 - Current
Dispatcher
Gordans
04.2021 - 07.2023
Customer Service Representative
Humana
04.2019 - 04.2021
Machine Operator
Stryker
03.2018 - 08.2019
University of Kansas
Diploma -
Bartow High School