Deandre Ware
Westville,NJ
Summary
Polished Dispatch professional offering over 6 years of diverse experience. Eager to leverage knowledge in transportation and logistics. Detail- oriented individual with exceptional communication and project management skills. Bringing a great understanding of transportation management systems and GPS tracking software.
Overview
5
5
years of professional experience
Work History
Trucking Dispatcher
FGO Logistics
02.2024 - Current
- Maintained open lines of communication between drivers, warehouse staff, and customers to ensure seamless coordination throughout the shipping process.
- Provided excellent customer service by addressing inquiries, resolving issues, and maintaining strong relationships with clients.
- Monitored and tracked dispatch communication systems.
- Provided training and guidance to new dispatchers.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Managed customer accounts and invoicing.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
Trucking Dispatcher
Taylor Farms Foodservice
01.2023 - 07.2024
- Received new orders, prepared documentation, and assigned personnel.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Tracked and monitored vehicle performance and maintenance.
- Reviewed paperwork and contracts prior to dispatching crew members to support accuracy and clarify understanding of details.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
911 Dispatcher/Lead Dispatcher
Grady Memorial Hospital
08.2019 - 01.2023
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed high-stress situations with composure, providing reassurance to distressed callers while gathering crucial information for first responders.
- Receive, log and prioritize incoming emergency and non emergency calls for service.
- Provide pre-arrival medical instructions during medical emergencies including CPR, obstructed airway, bleeding, stroke, diabetic issues, childbirth, etc.
Education
Associate of Arts - Fashion Design
American InterContinental University
Atlanta, GAAssociate of Arts - Business Administration
Middlesex County College
Edison, NJHigh School Diploma -
Somerset County Vocational High School
Bridgewater, NJSkills
- Skilled in MS office
- Logistics coordination
- Documentation and paperwork
- Microsoft Excel proficiency
- Typing speed
- Effective decision making
Timeline
Trucking Dispatcher
FGO Logistics
02.2024 - Current
Trucking Dispatcher
Taylor Farms Foodservice
01.2023 - 07.2024
911 Dispatcher/Lead Dispatcher
Grady Memorial Hospital
08.2019 - 01.2023
Associate of Arts - Fashion Design
American InterContinental University
Associate of Arts - Business Administration
Middlesex County College
High School Diploma -
Somerset County Vocational High School
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