De'Andrell Finister-Brumfield
Slidell,US
Summary
Energetic and personable with knack for problem-solving and passion for helping others. Possesses foundational knowledge in customer service and conflict resolution, and demonstrates strong communication and organizational skills. Committed to delivering exceptional support and fostering positive client relationships to drive success.
Offering strong interpersonal skills and passion for learning and growing in supportive environment. Brings foundational understanding of customer service principles and demonstrates effective communication and organizational skills. Ready to use and develop problem-solving and coordination skills in Operation Manager role.
Overview
3
3
years of professional experience
Work History
Support Coordinator
Alpha Care Support Coordination
Chalmette, LA
04.2026 - Current
- Coordinated client support services to enhance individual care plans and improve service delivery.
- Developed and maintained strong relationships with clients, families, and service providers to ensure optimal outcomes.
- Facilitated assessments to determine client needs and tailored support strategies accordingly.
- Monitored progress of care plans, ensuring adherence to established goals and objectives.
- Provided training and guidance to new staff on best practices in support coordination processes.
- Managed documentation compliance to uphold regulatory standards and maintain accurate client records.
- Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
- Maintained detailed documentation of client interactions and progress toward goals, providing a clear record of care provided.
- Ensured compliance with regulatory guidelines by diligently monitoring case documentation and maintaining accurate records for audit purposes.
- Fostered partnerships with local service providers to enhance resource networks available to clients in need of specialized assistance or referrals.
ECD Case Manager/Patient Care Coordinator
Ascension DePaul
New Orleans, LA
12.2023 - 03.2026
- Fostered a collaborative environment among healthcare staff, enhancing team dynamics and improving overall patient care quality.
- Coordinated patient scheduling and resource allocation, resulting in reduced wait times and increased patient satisfaction.
- Analyzed patient feedback to identify service gaps, leading to targeted improvements and measurable enhancements in care delivery.
- Implemented a new patient tracking system, streamlining communication and ensuring timely follow-up on care plans.
- Maintained comprehensive patient records, ensuring compliance with healthcare regulations and facilitating seamless information access.
- Cultivated a positive atmosphere among healthcare teams, strengthening collaboration and fostering a shared commitment to exceptional patient outcomes.
Patient Access Representative-BH
Ascension DePaul
New Orleans, LA
05.2023 - 12.2023
- Assisted in consultations. Streamlined patient registration processes, achieving noticeable improvements in wait times and overall patient experience.
- Analyzed patient feedback to identify service gaps, implementing targeted training that led to substantial gains in service quality.
- Fostered a collaborative team environment, promoting open communication and professional growth among staff members.
- Coordinated with healthcare providers to optimize patient flow, significantly reducing bottlenecks and improving overall operational efficiency.
- Supervised a team of access representatives, enhancing service delivery and ensuring compliance with healthcare regulations.
- Evaluated patient intake metrics, driving process refinements that resulted in improved throughput and patient satisfaction.
PIPBHC- Case Worker
Acension DePaul
New Orleans, LA
06.2023 - 08.2023
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
Masters of Science - Psychology
University of Phoenix-Arizona
online09.2026
Bachelor of Science - Criminal Justice
University of Phoenix
online12.2023
Skills
- Customer Service
- Insurance Claims
- Cash Handling
- Patient Advocacy
- Conflict Resolution
- Pharmacy Assistance
- Prescription Filling
- Team Leadership
- Training Development
- Workflow Optimization
- Appointment scheduling
- Documentation and recordkeeping
- Data entry
- Performance monitoring
- Task delegation
- Team Training
- Safety oversight
Timeline
Support Coordinator
Alpha Care Support Coordination
04.2026 - Current
ECD Case Manager/Patient Care Coordinator
Ascension DePaul
12.2023 - 03.2026
PIPBHC- Case Worker
Acension DePaul
06.2023 - 08.2023
Patient Access Representative-BH
Ascension DePaul
05.2023 - 12.2023
Masters of Science - Psychology
University of Phoenix-Arizona
Bachelor of Science - Criminal Justice
University of Phoenix