DeAngeles Treadaway
Harborstone Credit Union
Selma,TEXAS
1
Certification
8
years of professional experience
Dynamic Contact Center Supervisor with a proven track record at Harborstone Credit Union, excelling in call monitoring and employee engagement. Leveraged strong leadership to enhance client satisfaction and streamline processes, achieving significant improvements in service levels. Committed to quality assurance and fostering a motivated team environment.
Work History
Contact Center Supervisor
4 Years 7 Months- Managed daily activities that impacted targeted service levels and tracked adherence to schedules and average speed to answer.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Provided comprehensive administrative and clerical support in payroll and HR operations, including processing personnel actions, leave requests, and pay adjustments.
Prepared and verified payroll reports for management review, ensuring compliance with policies and accuracy of financial data. - Provide support and guidance to employees and supervisors in resolving payroll discrepancies, leave balances, and entitlements, ensuring timely resolution and employee satisfaction.
- Maintain strict confidentiality of payroll and personnel records, ensuring compliance with credit union policies and privacy standards.
Certified Notary Signing Agent
1 Year- Conducted notarizations for various documents ensuring compliance with state laws and regulations.
- Assisted clients in understanding notary processes and requirements, enhancing customer satisfaction.
- Managed scheduling of signings to optimize workflow and client availability.
- Developed strong relationships with clients, fostering trust and repeat business opportunities.
- Reviewed documents for accuracy and completeness prior to signing, minimizing errors.
- Provided mobile notary services, increasing accessibility for clients unable to travel to office locations.
- Conducted loan signings for mortgage refinancing, providing an efficient service that contributed to overall client satisfaction.
- Handled sensitive personal information with utmost confidentiality, earning trust from clients and maintaining a professional reputation.
- Provided mobile notary services when necessary, offering convenience for clients unable to visit the office location.
- Managed appointment scheduling, facilitating smooth transitions between clients and maximizing daily productivity.
- Increased client retention by providing exceptional customer service, fostering long-term relationships with repeat customers seeking notary services.
Contact Center Representative
2 Years 2 Months- Cross-trained and provided backup support for organizational leadership.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
Education
No Degree - Medical Billing And Coding
Skills
Call monitoring
Compliance
Employee engagement
Strong leadership
Scheduling proficiency
Schedule coordination
Timekeeping
Account updating
Certification
- ADP Payroll Certification
- Fundamental Payroll Certification (FPC) – American Payroll Association – 2023
- ADP Payroll Certification – 2022
Timeline
Contact Center Supervisor
Harborstone Credit Union
08.2021 - 03.2026Read More
Certified Notary Signing Agent
Self Employed Services
08.2020 - 08.2021Read More
Contact Center Representative
RBFCU - Credit Union
05.2018 - 07.2020Read More
Southern New Hampshire University
No Degree from Medical Billing And Coding
Read More