Maurice Van Voorst Jr.
Madison,WI
Summary
Focused Supervisor with over 26 years of experience in call center sales, service and support. Knowledgeable manager and problem-solver with strong record of accomplishment in meeting and exceeding productivity targets.
Overview
33
33
years of professional experience
Work History
Contact Center Supervisor
West Marine
04.1997 - 08.2024
- Developed new customers from smaller marine repair facilities and maintained established customers within the West Marine Pro Division
- Managed escalated calls and customer complaints and resolved issues effectively
- Trained 16-50 employees in the contact center
- Coordinated product and sales training
- Evaluated telephone calls, live chats, and emails between West Marine associates and customers
- Engaged employees creatively through weekly communications including upcoming promotions, contests, and trivia.
Insurance Claims Adjuster
MPI Services
05.1991 - 04.1997
- Specialized in marine claims
- Serviced contracts with State Farm, Allstate, Geico, and USAA
- Reviewed estimates for damage repair and negotiated agreed repair costs with local repair facilities
- Organized and coordinated marine salvage throughout the Bahamas, Virgin Islands, Belize, and United States.
Education
No Degree - Liberal Arts
University of Missouri - Kansas City
Kansas City, MOSkills
- Over 27 years of call center experience
- Fifteen plus years in sales
- Knowledge working in SalesForce
- Comfortable in both business and retail settings
- Strong work ethic and solid work history
- Proficient in Microsoft Office
- Call Monitoring
- Effective coaching
- Training Coordination
- Staff Motivation
- Coaching and Mentoring
- Quality Assurance
Otherexperience
- National Sales Manager - Meeting Room Concepts
- District Sales Manager - OraVisual
- Sales Representative - Audio Visual Innovations
- Branch Manager - Fairview Audio Visual
- Sales Representative - Kansas City Audio Visual
Timeline
Contact Center Supervisor
West Marine
04.1997 - 08.2024
Insurance Claims Adjuster
MPI Services
05.1991 - 04.1997
No Degree - Liberal Arts
University of Missouri - Kansas City
Similar Profiles
Michael OzingaMichael Ozinga
Store Manager at West MarineStore Manager at West Marine
PETE LUCEPETE LUCE
Assistant Store Manager and Department Lead at West MarineAssistant Store Manager and Department Lead at West Marine
Tomas FarkassTomas Farkass
Sales Associate at West MarineSales Associate at West Marine
Marjorie MoyerMarjorie Moyer
Sales Associate at West MarineSales Associate at West Marine
Benjamin SouleBenjamin Soule
Shift Leader at Marcos's PizzaShift Leader at Marcos's Pizza