Miadeon McIntyre
Jackson,MS
Summary
Dynamic professional with extensive experience in contact center operations at Regions Bank, excelling in staff training and performance evaluations. Proven ability to enhance customer service protocols and foster strong client relationships. Adept at problem-solving and effective communication, driving team success and operational efficiency.
Overview
24
24
years of professional experience
Work History
Contact Center Supervisor
Regions Bank
Jackson, MS
04.2017 - Current
- Supervised daily operations of contact center team at financial institution.
- Trained staff on customer service protocols and banking products.
- Conducted performance evaluations to assess team member effectiveness.
- Collaborated with management to refine operational procedures and policies.
- Participated in recruitment efforts by interviewing potential candidates for open positions.
Real Estate Broker
Executive Realty Professionals, LLC
Jackson, MS
02.2010 - Current
- Negotiated property sales and leases to achieve client satisfaction.
- Conducted market analyses to determine competitive pricing strategies.
- Managed client relationships to ensure clear communication and trust.
- Coordinated property showings and open houses for prospective buyers.
- Prepared legal documents and contracts for real estate transactions.
- Collaborated with mortgage lenders to facilitate financing solutions for buyers.
Contact Center Team Leader
AT&T Communications
Jackson, MS
07.2001 - 06.2017
- Led daily operations of contact center team to ensure excellent customer service.
- Trained new team members on communication protocols and system usage.
- Monitored call quality and provided constructive feedback to agents.
- Conducted regular team meetings to discuss goals and share updates.
- Maintained accurate records of team performance and customer interactions.
Education
Bachelor of Science - Finance
University of Maryland Global Campus
Hyattsville, MD05-2016
High School Diploma -
Provine High School
Jackson, MS06-1991
Skills
- Call center operations
- Staff training
- Performance evaluations
- Recruitment interviewing
- Customer service protocols
- Relationship management
- Market analysis
- Contract preparation
- Operational procedures
- Team leadership
- Problem solving
- Effective communication
References
References available upon request.
Timeline
Contact Center Supervisor
Regions Bank
04.2017 - Current
Real Estate Broker
Executive Realty Professionals, LLC
02.2010 - Current
Contact Center Team Leader
AT&T Communications
07.2001 - 06.2017
Bachelor of Science - Finance
University of Maryland Global Campus
High School Diploma -
Provine High School
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