De Angelo Boston
Richmond,VA
Summary
Systematic IT professional proficient in network, project and emergency management. Installs hardware, patches software and configures internal systems. Complex problem-solver with top-notch planning and communication strengths.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Information Technology Specialist Tier 2, CASCOM G-6
Unified Business Technologies
Fort Gregg-Adams, VA
09.2023 - Current
- Software installation and configuration: Installing, updating, and configuring applications on user systems
- Responsible for all 300+ Getac devices on base as well as their performance and maintenance
- Re-imaging of Getac, Dell, and HP devices and machines
- Managing user accounts, permissions, and access levels on servers and systems
- Implementing security policies and addressing security concerns on user systems
- Tracking and managing technical issues through a ticketing system
- Running different scripts through use of Command Prompt/ Powershell
- Developed online documentation for common processes for both support staff and end-users.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
Information Technology Specialist Tier 1-3
Enterprise Service Desk
Glen Allen, VA
06.2022 - 09.2023
- Company Overview: TEKSystems
- Performed key role in providing technical support for local and corporate support
- Maintain and document changes in network/software environment
- Set up conference rooms, Training room, audio-conferences, web-conferences
- Provide relocation of desktops, Laptop, and set up for the new user, and leaver equipment, PC systems as needed
- Perform complex maintenance inventory in loaner laptops, desktop, laptops, monitors, printers, router, equipment, etc
- Resolves technical problems and answers questions via telephone or in support of internal and external computer hardware, software, network, system/application access, and telecommunications systems
- Resolves desktop or server problems and requests such as software installs remotely using tools such as SMS, Footprints, Remote Desktop Connection, Active Directory, etc
- Diagnoses, identifies, isolates, and analyzes problems utilizing historical database
Uniformed Protection Officer/ Department of State Diplomatic Security Officer
Inter-Con Security Systems
Washington D.C.
05.2021 - 06.2022
- Responsible for special events, emergencies dignitary protection, and enforcement of federal regulations
- Emergency response to security alerts and civil disturbances
- Protection and enforcement of the control of classified material and personally identifiable information
- Package and vehicle inspections, physical searches of persons
- Continuous surveillance-detection for indicators and warnings of pre-operational attack planning/surveillance and for individuals identified as possible threats by various federal, state, and local law enforcement agencies
- Protection/enforcement of rules and regulations of US Government-controlled property and operations
Help Desk/Dental Assistant
Spencer Family Dentistry
Colonial Heights, VA
07.2014 - 12.2018
- Company Overview: (Kool Smiles)
- Alginate impressions, fluoride treatments and varnish, sealants, making bleach trays, taking radiographs, coronal polish, mounting models, taking wax bites, pouring up impressions, trimming models, making cements, amalgam and base, polyvinyl impressions, sterilization, custom trays
- Help Desk - Conducted trouble-shooting to resolve various IT-related issues, insurance cross training
- (Kool Smiles)
Help Desk/Security Officer
Virginia Commonwealth University
Richmond, VA
07.2016 - 07.2017
- Help Desk- conducted trouble-shooting to resolve various IT-related issues, sign-in/out, emergency evacuations, filing incident reports, directing parents and students to designated areas on campus, working with VCU PD and other emergency responders
Education
Cybersecurity Immersive Learning Program -
Eleven Fifty Academy
Indianapolis, IN01.2021
Bachelor's - Sociology
Virginia Commonwealth University
Richmond, Virginia12.2018
Skills
- Active Directory
- Systems Administration
- Threat Vector Identification
- Linux Operating System
- Windows Operating System
- ConfigMgr Remote Control
- Microsoft Powershell
- UAC Prompting
- Bitlocker Key Recovery
- QRadar SIEM Monitoring
- Log Analysis
- Palo Alto Firewalls
- VMWare
- Putty
- Zenoss Enterprise Security
- Kali Linux Toolkit
- Penetration Testing
- Command Line Utilities
- Network Security
- Troubleshooting
- Security Device Configuration
- Cryptography
- PKI
- Forensic Analysis
- Documentation
- Network Security Procedures
- Systems Monitoring
- Threat Detection
- Threat Remediation
- Risk Management
- Vulnerability Management
- Identity and Access Management
- Incident Response
- Data Ethics
- Virus Protection Systems
- Privilege Escalation
- Information Exfiltration
- End user support
- Compromised Domain Controller
Certification
CompTIA Security+ CE
Cyberbit Range Training Scenarios
- Ransomware
- DDOS
- Brute force attack
- Malicious scripts and applications
- Website defacement
- SQL injection
- Escalation of privilege
- Exfiltration of information
- DNS poisoning
- Poorly-trained users
- Insider attack
- Compromised domain controller
Clearance type
Top Secret (TS)
Timeline
Information Technology Specialist Tier 2, CASCOM G-6
Unified Business Technologies
09.2023 - Current
Information Technology Specialist Tier 1-3
Enterprise Service Desk
06.2022 - 09.2023
Uniformed Protection Officer/ Department of State Diplomatic Security Officer
Inter-Con Security Systems
05.2021 - 06.2022
Help Desk/Security Officer
Virginia Commonwealth University
07.2016 - 07.2017
Help Desk/Dental Assistant
Spencer Family Dentistry
07.2014 - 12.2018
Cybersecurity Immersive Learning Program -
Eleven Fifty Academy
Bachelor's - Sociology
Virginia Commonwealth University
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