DeAngelo Jefferson
Spectrum Cable
Warrensville Heights,OH
36
years of professional experience
Results-driven Field Service Supervisor with extensive experience in team leadership, operational management, and technical troubleshooting. Known for enhancing workflow, resolving escalations, and training technicians to deliver exceptional service. Skilled in communication and conflict resolution, with a focus on improving service quality and maintaining high customer satisfaction.
Work History
Field Service Supervisor
28 Years 3 Months- Supervised Spectrum Cable field technicians during residential and business service calls.
- Coordinated team activities to enhance workflow and efficiency. to improve productivity and service quality.
- Implemented strategies to increase productivity among field technicians. Delegated tasks to many employees by accurately delegating tasks to many employees.
- Oversaw service schedules to optimize resource allocation and minimize downtime.
- Coached technicians on cable installations and repairs, reinforcing customer communication standards.
- Trained new hires on field procedures, tools, and company service policies.
- Resolved customer questions and service issues to support high satisfaction levels.
- Handled customer escalations involving outages, missed visits, and repeat repairs.
- Facilitated regular team meetings to promote open communication and collaboration.
- Developed clear communication channels to ensure alignment on service goals and expectations.
- Inspected completed work for Spectrum Cable safety and quality requirements.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Coordinated work between team, other departments, subcontractors and customers.
- Reviewed blueprints and manuals to repair and restore optimal functionality.
- Resolved complex technical problems using diagnostic tools and established best practices.
- Assisted spectrum cable field technicians during residential and business service calls.
Field Artillery Officer
12 Years- Coordinated communication among units to strengthen operational efficiency and cohesion.
- Directed tactical fire direction procedures during field exercises
- Assessed unit performance during drills, identifying and correcting firing errors to improve overall accuracy.
- Supervised personnel in the maintenance, preparation, and firing of artillery weapons.
- Mentored junior soldiers, supporting their professional development and readiness.
- Performed inspections of personnel and equipment before commencing operations.
Machine Operator
1 Year 1 Month- Executed machine operations while monitoring hazards and ensuring compliance with safety standards.
- Maintained safe operation of machinery through adherence to safety protocols.
- Configured machine controls, feeds, and fixtures for efficient production runs, enhancing workflow readiness.
- Worked closely with team members to optimize production efficiency and workflow.
- Monitored equipment performance and adjusted settings during operation.
- Operated Lincoln Electric welding equipment for production assignments.
- Inspected finished parts for defects and welding quality.
- Conducted quality checks to verify products met specifications, preventing defects before shipment.
- Inspect finished workpieces to ensure conformance with specifications.
- Documented quality control results and reported discrepancies to the team for resolution.
- Comply with company policies regarding quality control procedures.
- Record production information such as quantities produced and materials used on daily logs.
Mess Management Specialist
4 Years 6 Months- Oversaw Navy mess deck operations and daily food service routines to ensure efficient meal delivery.
- Prepare and cook meals efficiently while maintaining high quality and presentation
- Planned and coordinated daily meals for large groups of personnel, ensuring adequate quantity and quality.
- Coordinated meal preparation with culinary and galley staff to meet dietary needs and service schedules.
- Supervised kitchen staff during meal service hours, ensuring compliance with safety standards and operational efficiency.
- Monitor food handling practices to comply with safety and sanitation regulations
- Conduct regular inspections to maintain cleanliness and safety in food preparation areas
- Inspected serving lines, equipment, and mess facilities for readiness.
- Oversee inventory levels to ensure adequate stock of food and supplies
- Managed the receipt, storage, distribution, inventory control, and disposal of both perishable and nonperishable foods.
- Implement inventory tracking systems to minimize waste and optimize resources
- Ordered food items from approved vendors in accordance with established budgetary guidelines.
- Trained junior sailors on mess management procedures and safety practices.
- Delegated responsibilities to team members according to their skills and availability to enhance workflow efficiency.
- Ensured that all equipment was properly maintained according to manufacturer specifications.
- Supervised kitchen staff during meal service hours, ensuring compliance with safety standards and operational efficiency.
Education
High School Diploma
Skills
Cable installation
Network diagnostics
Field service calls
Work order management
Resource optimization
Workflow management
Team supervision
Staff management
Team leadership
Operational leadership
Customer escalation
Effective communication
Conflict resolution
Employee training
Client relationships
Timeline
Field Service Supervisor
Spectrum Cable
07.1998 - 10.2026Read More
Machine Operator
Lincoln Electric Company
03.1997 - 04.1998Read More
Mess Management Specialist
U.S. Navy
06.1992 - 12.1996Read More
Field Artillery Officer
U.S. Army Reserves
06.1990 - 06.2002Read More
Warrensville Heights High School
High School Diploma
Read More