Deangelo Ross
Jacksonville
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Convey health solutions
Jacksonville
07.2024 - 07.2025
- Assisted clients with inquiries about health plans and services.
- Resolved customer issues through effective communication and problem-solving techniques.
- Documented customer interactions using internal case management systems.
- Maintained detailed records of customer feedback for quality assurance purposes.
- Trained new representatives on company policies and customer service protocols.
Front desk agent hotel receptionist
One ocean Resort and spa
Jacksonville
05.2020 - 07.2023
- Greeted guests and provided exceptional customer service at hotel reception.
- Answered phone calls and addressed guest inquiries promptly and courteously.
- Handled cash transactions and processed payments accurately at the front desk.
- Answered phones, responded to inquiries, and took messages.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Provided excellent customer service while upholding company policies.
- Resolved customer complaints promptly and courteously.
Education
Some College (No Degree) - Counseling Psychology
Trinity Baptist College
Jacksonville, FLSkills
- Case management
- Customer relationship management
- Conflict resolution
- Policy adherence
- Communication skills
- Time management
- Attention to detail
- Active listening
- Team collaboration
- Cash handling
- Training development
- Front desk operations
- Live chat support
Timeline
Customer Service Representative
Convey health solutions
07.2024 - 07.2025
Front desk agent hotel receptionist
One ocean Resort and spa
05.2020 - 07.2023
Some College (No Degree) - Counseling Psychology
Trinity Baptist College