DeAnikah Harvey
Sacramento,Ca
Summary
Knowledgeable and dedicated Customer Service Representative. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Thrives in fast-paced environments. Works independently, with minimal supervision, and pitch in to complete tasks. Demonstrated consistently strong work ethic and adherence to company policy and procedures.
Overview
10
10
years of professional experience
Work History
Safe House Overnight Advocate
WEAVE
Sacramento, CA
01.2020 - Current
- Provide advocacy, safety planning, support, referrals, and transportation to victims of domestic violence, sexual assault, and sex trafficking.
- Connect clients to community services and resources.
- Provided listening ear and information to victims calling 24 hour crisis hotline.
- Document everyday interactions and prepare reports for different services.
- Completed 5 modules for Advocacy and Case Management Training by Residential squared leadership team.
Customer Service Representative
Copart
Antelope, CA
02.2018 - 04.2020
- Greet members, answer and route telephone calls, file and perform other clerical duties.
- Receive and process over 30 customer payments.
- De-escalated customers issues and problems as they arise.
- Contacted sub haulers to coordinate workload and to confirm vehicle arrival to yard.
- Communicate with Adjusters and Coworkers to clarify total loss on vehicles.
- Responded proactively and positively to rapid change
Customer Service Representative
Bantam Connect
Rancho Cordova, CA
11.2016 - 12.2017
- Provided primary customer support to internal and external customers.
- Responsible for conducting 60-100 outbound calls to consumers interested in Auto and/or Home insurance quotes
- Performed data entry and other office clerical duties.
- Interacted with insurance agents and ensured all needed information was correct to process transfers.
Education
High School Diploma -
Hiram Johnson High School
Sacramento, CA06.2011
Skills
- Case management
- Referrals and networking
- Crisis Intervention
- Compassionate
- Upbeat and Positive Personality
- Time Management
- Multi-Line Phone Systems
- Calm and Professional Under Pressure
- Understanding Customer Needs
Timeline
Safe House Overnight Advocate
WEAVE
01.2020 - Current
Customer Service Representative
Copart
02.2018 - 04.2020
Customer Service Representative
Bantam Connect
11.2016 - 12.2017
High School Diploma -
Hiram Johnson High School