Deann Shumway-Coppess
Redmond,WA
Summary
Dynamic professional with extensive experience as a VIP Host at Cirque Du Soleil, excelling in event management and customer satisfaction. Proven ability to negotiate vendor contracts, enhancing service quality while reducing costs. Strong relationship-building skills foster repeat business, while personalized concierge services ensure exceptional guest experiences. Class 12 Master Certification holder.
Overview
17
17
years of professional experience
Work History
VIP Host
Cirque De Soliel
01.2025 - Current
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Fostered collaborative relationships with vendors and suppliers, securing favorable pricing agreements that reduced costs while maintaining quality.
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
Fitness Instructor
Duvall Fitness
07.2017 - 03.2020
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Designed innovative fitness plans to keep clients engaged.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
Fitness Instructor / Ownee
Zcrew Fitness
01.2008 - 08.2016
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Helped clients reach fitness objectives by providing encouragement and motivation.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Designed innovative fitness plans to keep clients engaged.
- Boosted client motivation by developing personalized fitness programs tailored to individual goals and abilities.
Skills
- Event management
- Vendor negotiation
- Customer satisfaction
- Conflict resolution
- Relationship building
- Marketing strategies
- Team collaboration
- Effective communication
- Time management
- Experience management
- Concierge service delivery
- Patience and empathy
- Class 12 Mast Certificarion
Timeline
VIP Host
Cirque De Soliel
01.2025 - Current
Fitness Instructor
Duvall Fitness
07.2017 - 03.2020
Fitness Instructor / Ownee
Zcrew Fitness
01.2008 - 08.2016
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