De Ann P. Mitchell
North Tonawanda,NY
Summary
Motivated administrative professional with a strong focus on organizational efficiency and communication. Successfully manages over 100 confidential client submissions daily while ensuring adherence to service level agreements. A commitment to accuracy and quality support contributes significantly to a positive office environment.
Overview
42
42
years of professional experience
Work History
Senior Officer File Administrator - Imaging Specialist II
Bank of America
Elma, New York
01.2011 - 05.2026
- Review over 100 client submissions on a day to day basis containing highly confidential client information.
- Managed client documents, ensuring accurate imaging to support credit-based decisions.
- Imaging of commercial, collateral, legal, insurance, and mortgage documents.
- Upload multiple documents to the company program ImageTrust and view the document in the EDR vault.
- Coordinated multiple imaging mailboxes in Outlook 365, ensuring adherence to bank's service lending agreements (SLAs).
- Maintained quality review of submissions, consistently achieving over 95% accuracy.
- Supported leadership during their absence by managing multiple tasks simultaneously.
- Trained new hires and coworkers when new assignments are received.
Senior Loan Processor II
Bank of America
West Seneca, New York
09.1999 - 01.2011
- Created, set up, and monitored new and renewed loans including lines of credit, term loans, revolver term loans, and mortgages in desktop version 5.4, ensuring accurate system updates.
- Communicated with branch managers and underwriters to obtain necessary documents for processing new and renewal loans, facilitating smoother loan processing.
- Gathered financial and credit reports from various sources including Experian, Fastrax, Radar, FDR, D & B, and environmental reports to support thorough loan assessments.
- Maintained accurate loan records, internal processing systems and manual checklist.
- Prepared titles, PBU letter, fraud checks, flood searches, UCC searches, purchased office supplies, mail delivery.
- Work with access to programs such as Eikon Aviva, Hogan, UCCEL, Lotus Notes, D & B Solutions, Microsoft Word 97, Excel.
Switchboard Operator AT &T 85 & 75 - Customer Service Representative
Fleet Bank
West Seneca, New York
03.1987 - 09.1999
- Assisted customers by responding to questions and requests to enhance service experience.
- Answered phones, directed calls, and took messages.
- Collaborated with team members to complete daily tasks including processing repairs on office equipment, purchasing supplies, and managing mail delivery, copying, and faxing.
- Processed and organized telephone bills for accurate allocation. and allocations to cost centers.
Customer Service Representative Sales, Switchboard Operator AT & T 75, Warehouse, Assembly
Kayak Manufacturing
West Seneca, New York
02.1984 - 03.1987
- Answered and directed inbound and outbound calls, enhancing customer communication.
- Scheduled up appointments for representatives.
- Maintained organized daily, weekly, and monthly records to support operational accuracy.
- Organized and stocked shelves with pool supplies in the warehouse for easy access.
- Worked effectively with various tools with the assembly of pool filters.
Education
Some College (No Degree) - Computer Systems Degree Program
Erie County Community College-North Campus
Williamsville, NY01-1993
High School Diploma -
Depew High School
06-1984
Skills
- Loan processing
- Document management
- Data confidentiality
- Salesforce
- GMS
- Microsoft Word
- Excel
- Powerpoint
- Written correspondence
- Microsoft Windows
- Teams
- Data entry
- Attention to detail
- Time frame management
- Organizational multitasking
- Effective communication strategies
- Interdepartmental communication
- Onboarding new hires
- Problem resolution
- Process improvement
- Team collaboration
- Teamwork
- Team development
- Adaptability and flexibility
- Written correspondence
- Problem solving
- Fast Learner with a strong work ethic
- Reliable, Punctual
Awards
- Employee Appreciation Award, Fleet Bank Small Business Services, 12/01/02
- Spirit Celebration Award: 2500 Points, Bank of America, 05/18/06
- Spirit Celebration Award: 2500 Points, Bank of America, 08/01/06
- Spirit Celebration Award: 1500 Points, Bank of America, 08/01/06
- Spirit Celebration Award: 2500 Points, Bank of America, 10/01/06
- Spirit Celebration Award: 2500 Points, Bank of America, 02/01/07
- Spirit Celebration Award: 2500 Points, Bank of America, Q2 2007
- Spirit Celebration Award: 3500 Points, Bank of America, 11/01/08
- Silver Award, Bank of America, 10/01/13
- High Five Award, Bank of America, 09/01/21
- Bronze Award For Act Responsibly, Bank of America, 06/01/24
- Bronze Award For Act Responsibly, Bank of America, 08/01/24
- Bronze Award For Act Responsibly, Bank of America, 02/01/25
- Milestone Anniversary Award: 20 Years, Bank of America Merrill Lynch
- Milestone Anniversary Award: 25 Years, Bank of America Merrill Lynch
- Milestone Anniversary Award: 30 Years, Bank of America Merrill Lynch
- Milestone Anniversary Award: 35 Years, Bank of America Merrill Lynch
Timeline
Senior Officer File Administrator - Imaging Specialist II
Bank of America
01.2011 - 05.2026
Senior Loan Processor II
Bank of America
09.1999 - 01.2011
Switchboard Operator AT &T 85 & 75 - Customer Service Representative
Fleet Bank
03.1987 - 09.1999
Customer Service Representative Sales, Switchboard Operator AT & T 75, Warehouse, Assembly
Kayak Manufacturing
02.1984 - 03.1987
High School Diploma -
Depew High School
Some College (No Degree) - Computer Systems Degree Program
Erie County Community College-North Campus