Summary

Overview

Work History

Education

Skills

Timeline

Rhonda H. Newman

Flushing

Summary

Results-driven loan review specialist with a proven track record in enhancing loan processing accuracy and compliance. Expertise in auditing documents and reconciling data to uphold integrity and meet regulatory standards. Contributions lead to significant improvements in organizational efficiency.

Overview

years of professional experience

Work History

Loan Review Specialist / Records Administrator II

CHOICEOne Bank / The State Bank

Fenton

11.2021 - Current

Reviewed loan documents for accuracy and consistency within loan software daily.
Uploaded and indexed internal electronic files in proper placement.
Maintained reports for required financial documents regarding commercial loans.
Stayed abreast of lending regulations, industry trends and market rates.
Reconciled discrepancies between paper-based files and computer databases.
Maintained professional communication with peers to foster collaboration.
Ensured integrity of electronic customer folders through regular audits.
Utilized proficient computer skills across Microsoft 10, Outlook, Word, Excel, Director/Clarity NGP 103, Calyx Point, Abrigo/Sageworks, and Account Guard Xperience Synergy Capture CRM.
Received, checked in, and uploaded required financial information for loans.
Scanned images and documents with careful attention to clear scans and to correct document naming conventions.
Responded to audit requests, providing all necessary documentation and information in a timely manner.
Oversaw the digitization of paper records, significantly reducing physical storage needs.

Customer Service Clerk

McLaren Health Plan

Flint

12.2020 - 11.2021

Daily file maintenance of incoming department email and fax, including logging, and sorting correspondence
Professional customer phone communications, exceeding the departments quality and quantity response parameters
Importing, logging, and scanning all incoming files along with follow up maintenance
Support for departmental committee functions
Maintains positive professional communication with peers and customers
Organizing, and maintaining training and reference department materials
Proficient computer skills experience in Microsoft 10, Outlook, Word and Excel, RightFax

Order Entry Representative

MTI Baths

Buford

08.2012 - 04.2019

Member of a four-person order fulfillment team for MTI Baths
Responsible for driving the end-to-end order fulfillment process with customers using Microsoft Dynamics NAV (Navision) enterprise resource planning (ERP) tool
Manage large call volume including pre-sales support, taking initial orders, trouble-shooting existing orders, and following up on order status as products move through the manufacturing process
Contribute to quality control by conducting peer reviews of orders for accuracy and completeness
Processed customer orders accurately using order management software.
Coordinated with production teams to ensure timely order fulfillment.
Communicated with customers regarding order status and inquiries.
Reviewed incoming orders for completeness prior to entering them into the system.
Performed customer order entry and data entry tasks accurately and in a timely manner.
Communicated with current customers regarding backorder availability, future inventory and special orders.
Investigated and analyzed client complaints to identify and resolve issues.

Executive Assistant (Temporary Contract)

Intercontinental Exchange

Atlanta

03.2012 - 05.2012

Managed calendars for three top-level executives
Scheduled meetings for both internal and external associates
Arranged international and domestic travel
Managed multi-line phone system
Stocked and maintained office supplies

Document Change Analyst

Scientific Atlanta / Cisco Systems

Lawrenceville

07.2004 - 08.2011

Maintained documentation associated with electronic parts being placed on internally designed circuit boards used in a variety of set-top and data products targeted at the cable television industry
Managed component quantities, reference designators, and ensured consistency of items rolling into the main procurement system
Positively impacted cost control targets through accurate manufacturing order entry
Synchronized corporate sales guidelines with outside sales support
Worked with facilities management to schedule and plan employee relocations for a four-floor office building
Took calls, analyzed problems, and established trouble ticket priorities as an Information Technology customer support representative

Administrative Assistant / Solution Pak Manager

NCR Corporation

Duluth

06.2000 - 01.2004

Coordinated Senior Vice President's domestic and international travel, ensuring timely submission of expense reports
Managed Senior Vice President’s calendar and those of direct reports
Assisted with new-hire set-up and internal organizational transfers
Processed purchase orders, shipping, invoices, and check requests
Maintained accounts receivable spreadsheets for aged invoices, enabling upper management to make informed finance decisions
Managed software maintenance and warranty information for accurate services billing
Provided education and training on corporate sales authoring tool
Created and revised PowerPoint presentations for multiple business units