SAYA PATEL
East Windsor,NJ
Summary
Implementation Project Manager with experience supporting banks and credit unions in loan origination and loan servicing systems. Skilled in lending operations, payment workflows, risk and compliance, client relationship management, and cross-functional project delivery within financial services.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IMPLEMENTATION PROJECT MANAGER II
Fiserv
Berkeley Height, NJ
09.2023 - Current
- Managed implementations for banks and credit unions supporting loan origination, servicing, and payment workflows.
- Configured customer-facing loan application platforms and payment options.
- Supported lending operations, loan review, delinquency tracking, and borrower communications.
- Partnered with lending and credit teams to implement loan servicing and risk-management processes.
- Worked with loan officers, credit analysts, and compliance teams to resolve issues.
- Tracked project risks, servicing issues, and payment-processing defects.
- Delivered training on loan application, servicing, and payment systems.
- Prepared reports, documentation, and status updates for lending operations.
- Managed multiple financial-services projects while maintaining strong client relationships.
TALENT ACQUISITION SERVICES
Tata Consultancy Services
01.2023 - 09.2023
- Led six concurrent months-long staffing projects for enterprise clients, consistently delivering on time, under budget, and above expectations.
- Tracked recruiting progress, updated stakeholders on risk and performance, and reported project health in ATS platforms.
- Collaborated with HR and leadership to scope hiring needs, define goals, and implement strategic sourcing initiatives.
RECRUITING COORDINATION
Amazon
01.2022 - 10.2022
- Managed a portfolio of up to 10 recruiting projects for Amazon’s tech teams, developing key project management and tech industry skills.
- Oversaw job requisitions, candidate tracking, and scheduling through ATS and communication tools.
- Built candidate outreach plans and led DEI-focused engagement efforts for underrepresented groups.
- Partnered with stakeholders to develop employer brand assets and establish a new university recruiting initiative.
Education
MASTER OF BUSINESS ADMINISTRATION - undefined
New Jersey Institute of Technology
Newark, NJ12.2022
BACHELOR OF PUBLIC ADMINISTRATION - undefined
Rutgers, The State University of New Jersey
Newark, NJ05.2021
Skills
- Loan Servicing
- Loan Application Workflow
- Payment Processing
- Credit Review
- Loan Review
- Risk & Compliance
- Stakeholder Management
- Microsoft Excel
Certification
Project Management Institute (PMI)
- Project Management Professional (PMP)
Timeline
IMPLEMENTATION PROJECT MANAGER II
Fiserv
09.2023 - Current
TALENT ACQUISITION SERVICES
Tata Consultancy Services
01.2023 - 09.2023
RECRUITING COORDINATION
Amazon
01.2022 - 10.2022
MASTER OF BUSINESS ADMINISTRATION - undefined
New Jersey Institute of Technology
BACHELOR OF PUBLIC ADMINISTRATION - undefined
Rutgers, The State University of New Jersey