Summary
Overview
Work History
Education
Skills
Timeline
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Deanna Armstrong

Fort Mill,SC

Summary

Proven Insurance Producer and Retail Management professional with a track record of enhancing client satisfaction and boosting sales through expert relationship building and insurance product knowledge. At Transamerica Life Insurance Company, significantly improved coverage plans by identifying client needs. Excelled in fast-paced environments, demonstrating exceptional customer service and financial planning skills.

Overview

12
12
years of professional experience

Work History

Insurance Producer

Transamerica Life Insurance Company
02.2016 - 10.2024
  • Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
  • Adhered to all regulations for insurance sales.
  • Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.

Store Manager

New Balance Athletics Inc.
04.2016 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Assistant Store Manager

New Balance Athletics Inc.
07.2014 - 04.2016
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.

Department Manager

Toys"R"Us
10.2012 - 11.2014
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.

Education

High School Diploma -

Fort Mill High School
Fort Mill, SC
05.1999

Skills

  • Insurance product knowledge
  • Relationship Building
  • Policy analysis
  • Sales expertise
  • Customer Service
  • Financial Planning
  • Licensed in SC, NC, VA
  • Policy writing
  • Quotes and sales
  • Licensed Insurance Agent

Timeline

Store Manager

New Balance Athletics Inc.
04.2016 - 09.2024

Insurance Producer

Transamerica Life Insurance Company
02.2016 - 10.2024

Assistant Store Manager

New Balance Athletics Inc.
07.2014 - 04.2016

Department Manager

Toys"R"Us
10.2012 - 11.2014

High School Diploma -

Fort Mill High School

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Deanna Armstrong