Deanna Barton

· Provides expert guidance to students and families on available funding options, helping them make informed decisions about their education.

· Strengthens relationships with external partners such as lenders, scholarship organizations, and community groups to maximize resources available to students – ie. VA, DESE, WIOA, etc.

· Supervises the administration of federal, state, and institutional funds according to regulations and guidelines.

· Conducts regular audits of departmental procedures to ensure compliance with all relevant regulations governing financial aid administration.

· Processes federal financial aid verifications per Department of Education guidelines.

· Assists with the review and prepares financial aid reports for accreditation, as well as state agencies; FISAP, FA Compliance Audit, Default Management, ABHES, MDHE, IPEDs, Net Price Calculations, and Gainful Employment.

· Assists in hiring, training, counseling and termination of employees in the Financial Aid Department.

• Played a critical role in the development and execution of company-wide safety initiatives, promoting a culture of responsibility and accountability among drivers.
• Maintained compliance with industry regulations by staying current on relevant laws and policies.
• Reduced accident rates through proactive risk assessments and regular vehicle maintenance checks.
• Qualified prospective employees against current state regulations, including tracking all information
• Records management, ensured employees met, maintained and updated required certifications.
• Served as a primary contact between both agency and clients in my area regarding safety.
• Performed routine clerical tasks such as filing, mailing, copying, faxing, and scanning

• Developed and maintained strong relationships with key clients, ensuring long-term positive business partnerships.
• Coordinated on-site visits when required problem-solving efforts were beyond telephone support.
• Managed order processing, including customer orders, invoicing, invoicing, packing, shipping, and tracking.
• Updated account information in each customer's record to keep data accurate.
• Managed high-volume call center operations, maintaining service quality standards across the team.
• Reduced customer complaints by addressing concerns proactively and implementing effective solutions.
• Performed office administration duties as needed; filing, multi-line telephones, and record keeping.