Deanna Bauer

• Manage daily operations for optimal performance, ensuring smooth workflows, timely completion of tasks & customer deliveries
• Maintain open lines of communication with upper management to provide regular updates on operational progress & challenges faced by the team.
• Conduct regular performance evaluations for direct reports, identifying areas for improvement & setting development goals accordingly.
• Enhance team productivity by providing ongoing training, coaching, & mentoring to staff members.
• Ensure compliance with company policies, industry regulations, safety standards, & local laws during daily operations.
• Lead continuous improvement initiatives aimed at reducing wasted labor hours, increasing efficiency, & enhancing overall productivity levels within the organization.
• Contribute to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
• Coordinate individual duties after careful evaluation of each employee's skill level and knowledge.
• Reduce employee turnover by fostering a positive work environment & addressing employee concerns promptly.
• Boost employee morale & engagement through development of comprehensive rewards & recognition program.
• Supervise operations & staff to ensure compliance with company policies & procedures. Terminate employment of non compliant employees.
• Lead onboarding & training of new hires to fulfill business requirements.
• Train & guide team members to maintain high productivity & performance metrics.
• Track employee attendance & punctuality, addressing repeat problems quickly to prevent long-term habits.
• Track & oversee the arrival & timely unloading of freight trailers.
• Daily recording & reporting all freight trailers / semi dollys on premises
• Send daily emails & maintain records of daily operations.
• Knowledge & daily use of software programs including MS Office, Teams, & Microsoft 365.
• Recording & tracking employee injuries into SCMS (safety compliance management system)
• Conduct daily group meetings with all employees to discuss safety, metrics & goals & projections.

Open building prepare for daily operations / close & lock up building when needed.

• Teach trainee procedures on how to properly load a delivery truck.
• Mentor trainees, resulting in stronger staff development and increased productivity.
• Monitor and report trainee progress, introducing new learning tools to address individual needs.
• Analyze team performance and identified opportunities for additional training.
• Monitor trainee workflow and behaviors throughout training process.
• Develope effective training plans based on department needs and objectives.
• Educate trainee on proper use of scanning systems.
• Identify and recommended staff for key positions and department.

• Prepared pallets of boxes for easy transportation between customer and storage locations.
• Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
• Used hand-held scanners to accurately track item movements.
• Loaded packages into correct trucks and arranged in proper order in truck.
• Prevented load shifting or damage by using bracing and strapping techniques.
• Followed verbal and written instructions to properly move and ship products.
• Help train new employees when needed.

• Training and coaching employees on practices, procedures and performance strategies.
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Opening of trucks & assigning to correct door and destination.
• Closing and sealing of trucks after sort ends.
• Led improvement initiatives to advance operational efficiencies.
• Oversight of daily sort operations, employees, and departments

• Picked up and delivered packages to and from customer locations according to schedule, maintaining accurate inventory of packages and delivery records.
• Handled packages carefully, observing indications on packaging of fragile contents and contents sensitive to variations in spatial orientation, keeping from turning upside-down.
• Lifted, lowered and carried packages typically weighing 0-100 pounds throughout regular course of delivery.
• Left notifications of attempted deliveries for packages requiring signatures, alerting recipients of scheduled future attempts or store location holding package for pick-up.
• Assessed customer drop-off locations to identify safest areas to leave packages, hiding packages behind pillars, beside furniture or beneath doormats to prevent theft.
• Checked loads against documentation before completing final delivery at destinations.

• Front Office Administration
• Recording, organizing, & filing of paperwork
• Answered multi-line phone system, routing calls, delivering messages to staff, resolving customer questions &/or concerns, greeting customers.
• Purchase & restock supplies to maintain stock levels.
• Received & sorted incoming mail & packages to record, dispatch or distribute to correct recipient.
• Conducted training to help new hires adjust to administrative & performance aspects of jobs.
• Prepare & mail paperwork to lenders for customer loans.
• Register new customer purchases with the Michigan Secretary of State & obtain any license plates or registrations.
• Balance cash registers, prepare & make daily bank deposits, ensure sales registers have sufficient change available.
• Customer service, cashier.

• Housekeeper, clean bedrooms, kitchen, bathrooms, sweep, mop, vacuum, dusting.
• Comminute with clients regularly to ensure our team is aware of their expectations.
• Refill, restock daily supplies.
• Facilitated training for associates through daily coaching and regular performance appraisals.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Led team of 2-3 members while providing exceptional customer service.
• Record hours at job, daily driving mileage, and employee hours.

• Put together realistic budgets based upon costs and fees for successfully operating business.
• Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
• Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
• Consulted with customers to assess needs and propose optimal solutions.
• Trained and motivated employees to perform daily business functions.
• Entered income and expense details into business databases to track purchases and address variances.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Prepared bank deposits and handled business sales, returns and transaction reports.
• Answer phone, return customer calls, and deliver messages to staff
• Schedule customer estimates and jobs
• Prepare customer contracts

• Acted with integrity, honesty and knowledge to promote culture of company.
• Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
• Handled day-to-day customer or client questions via telephone or in person
• Gained knowledge of company policies, protocols and processes.
• Described product to customers and accurately explained details and care of merchandise.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Encouraged departmental employees to present positive, exemplary image to customers.
• Managed overstocking, restocking and inventory control procedures during shift
• Unload incoming merchandise from trucks, input incoming merchandise into computer systems.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Defined clear targets and objectives and communicated to other team members.
• Answer multi-line phone systems and direct calls to correct department