Deanna Bennett
Lebanon,Connecticut
Summary
Dynamic retail professional with a proven track record at Goodwill Store, excelling in customer service and visual merchandising. Recognized for enhancing store appearance and fostering customer loyalty through effective communication and problem-solving skills. Adept at managing inventory and training staff, contributing to a positive shopping experience and increased sales.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Retail Sales Associate
Goodwill Store
Norwich, CT
07.2016 - Current
- Demonstrated adaptability by cross-training in multiple departments within the retail environment as needed.
- Trained retail staff on best practices for visual merchandising, enhancing overall store appearance.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Maintained accurate cash register balances through diligent tracking of sales and returns.
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Managed inventory levels, restocking shelves to maintain product availability and presentation.
- Provided excellent customer service, assisting shoppers with inquiries and product selection.
- Maintained organized merchandise displays, ensuring a visually appealing shopping environment.
- Trained new employees on store policies, procedures, and effective sales techniques.
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Performed cash, card, and check transactions to complete customer purchases.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Assisted in setting up promotional displays to attract customer attention and boost sales.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
- Collaborated with team members to meet daily sales targets, contributing to overall store success.
- Fostered positive shopping environment, greeting customers warmly and providing personalized assistance.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
- Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.
- Developed rapport with regular customers, fostering welcoming store atmosphere.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Increased sales floor efficiency by organizing merchandise and ensuring items were easy to locate.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
- Monitored sales trends to advise on restocking, ensuring popular items were always available.
- Greeted customers and provided outstanding customer service.
- Supported store leadership in implementing new merchandising strategies to improve product positioning.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Participated in training sessions to stay updated on product information and company policies.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Maintained tidy and organized store to comply with cleanliness standards.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Operated point-of-sale systems efficiently, processing transactions accurately and swiftly.
- Trained new associates on store policies, procedures, and customer engagement techniques.
- Addressed customer inquiries and resolved complaints effectively to enhance satisfaction rates.
- Collaborated with team members to streamline operations and improve workflow efficiency.
- Assisted in promotional setups, increasing product visibility and driving sales initiatives.
- Greeted customers, helped locate merchandise, and suggested suitable options.
Volunteer
Waterford Public Library
Waterford, CT
10.2013 - 06.2014
- Took and followed detailed directions from others.
- Displayed excellent time management skills while balancing academic responsibilities alongside demanding volunteer commitments.
- Contributed to a positive work environment by maintaining a professional attitude and demonstrating respect for all individuals involved in the project.
- Strengthened interpersonal communication abilities through constant interaction with diverse populations during volunteering events.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Streamlined book shelving processes, resulting in a more organized and visually appealing library environment.
- Maintained a clean and inviting atmosphere within the library by performing routine cleaning tasks such as dusting shelves or tidying workspaces when necessary.
- Kept catalog orderly and updated with latest material additions and removals.
- Organized library catalog, supplies, equipment and records.
Education
High School Diploma -
Waterford High School
Waterford, CT06-2014
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer engagement
- Reliability and punctuality
- Store opening and closing
- Product knowledge
- Stocking and receiving
- Display setup
- Friendly and helpful
Timeline
Retail Sales Associate
Goodwill Store
07.2016 - Current
Volunteer
Waterford Public Library
10.2013 - 06.2014
High School Diploma -
Waterford High School