Deanna Brodsky
Ft. Lauderdale,FL
Summary
Highly qualified in customer service & satisfaction. Resourceful Customer Relations Manager talented at developing innovative business solutions to meet customer needs. Background in Social Psychology and consulting with outstanding communication & presentation skills. Friendly, energetic, self-motivated & adept at working in diverse retail & customer service environments. Remarkable capacity for motivational leadership. Hope to join your team soon!
Overview
8
8
years of professional experience
Work History
Customer Relations & Emergency Medical Dispatch
American Medical Response
02.2022 - 06.2023
- Strengthened customer relationships by listening to customer concerns and giving priority to service requirements.
- Responded to customer requests for products, services, and company information.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
Lead Server
Dolce Vita
10.2019 - 11.2021
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Cultivated warm relationships with regular customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Maintained clean and organized dining area to create pleasant and welcoming atmosphere for customers.
Customer Relations Manager
Apex Automotive Group
07.2015 - 09.2019
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Managed customer relations on ongoing basis to maximize customer retention.
- Created customer support strategies to increase customer retention.
Education
Associate of Arts - Graphic Design
Greenville Technical College
Greenville, SC05.2012
Skills
Trusted Key Holder
Creative Problem Solver
Quick Learner
Cash Flow Management
Proficient with CRM systems
Networking Skills
Strong Work Ethic
Marketing & Advertising
Credit Card Processing
Timeline
Customer Relations & Emergency Medical Dispatch
American Medical Response
02.2022 - 06.2023
Lead Server
Dolce Vita
10.2019 - 11.2021
Customer Relations Manager
Apex Automotive Group
07.2015 - 09.2019
Associate of Arts - Graphic Design
Greenville Technical College