Dynamic and compassionate Certified Nursing Assistant with a proven track record at Consumer Direct Care, enhancing patient interactions through empathetic support and effective problem resolution. Skilled in health information management, I successfully advocated for patient needs and improved care strategies, ensuring dignity and optimal health outcomes for diverse clients.
Hi, I’m
De Anna Brown
Customer Relations
RATHDRUM,Idaho
Summary
Overview
9
years of professional experience
Work History
Consumer Direct Care
Certified Nursing Assistant
03.2021 - 08.2024
Job overview
- Worked with nurses to develop custom care strategies for patients.
- Facilitated seamless interactions among nursing teams, patients, and families to enhance care plan comprehension.
- Advocated patient perspectives in team-based healthcare discussions.
- Employed empathy and active listening to enhance patient interactions.
- Actively participated in interdisciplinary team meetings to discuss patient progress and develop effective
- Ensured patient dignity through exceptional personal care services involving various daily activities.
Dish Network Corp
Customer Support Technician
10.2017 - 07.2020
Job overview
- Resolved technical issues swiftly, leading to higher customer satisfaction.
- Reduced call wait times by efficiently prioritizing support tickets and utilizing time management skills.
- Maintained high responsiveness across email, phone calls, and live chat.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
- Ensured exceptional service through attentive listening and customized solutions.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
ANGLE AIDS
Home Care Office Manager
03.2015 - 01.2017
Job overview
- Managed sensitive data securely, ensuring confidentiality of company documents.
- Delivered outstanding assistance addressing client inquiries through phone and email.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Education
Adult EducationVista, CA
Certification from Nursing Assistant
University Overview
Spokane Falls Community CollegeSpokane, WA
Associates from World History
University Overview
- Elected Captain of Softball League
University of ArizonaTucson, AZ
Travel Agent Certification from Travel And Tourism
University Overview
Skills
- Direct patient care
- Patient care
- HIPAA compliance
- Reliable team player
Timeline
Certified Nursing Assistant
Consumer Direct Care
03.2021 - 08.2024
Customer Support Technician
Dish Network Corp
10.2017 - 07.2020
Home Care Office Manager
ANGLE AIDS
03.2015 - 01.2017
Adult Education
Certification from Nursing Assistant
Spokane Falls Community College
Associates from World History
University of Arizona
Travel Agent Certification from Travel And Tourism
Similar Profiles
Marjoree CorlessMarjoree Corless
Human Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington StateHuman Resources Coordinator at Home Health Care, Health Services, Consumer Direct Care Network of Washington State
Jacob MiltonJacob Milton
Attendant Care Worker at Consumer Direct Care NetworkAttendant Care Worker at Consumer Direct Care Network
Tekai Km-wrTekai Km-wr
Caregiver at Consumer Direct Care Network WACaregiver at Consumer Direct Care Network WA
Emily UttEmily Utt
Caregiver at Consumer Direct Care Network VirginiaCaregiver at Consumer Direct Care Network Virginia
Carin RogersCarin Rogers
RN at North Idaho Home HealthRN at North Idaho Home Health