Deanna Brown
Southfield,MI
Summary
Results-driven professional skilled in operational problem-solving and data analysis. Focused on enhancing service quality through strategic communication and process improvement. Experienced in tax preparation and customer service, with a strong emphasis on documentation accuracy and effective problem resolution.
Overview
13
13
years of professional experience
Work History
Tax Preparation Assistant (Remote)
Intuit
12.2022 - Current
- Assist customers in navigating financial software and tax preparation processes.
- Guided financial information and helped resolve product-related issues.
- Communicate clearly with customers to explain financial concepts and procedures.
- Maintain confidentiality while handling sensitive financial information.
- Document customer interactions to maintain accurate records.
Elementary School Teacher
National Heritage Academies
09.2019 - Current
- Maintain detailed documentation and organizational systems.
- Communicate clearly with families and administrators regarding progress and expectations.
- Manage multiple responsibilities while maintaining accuracy and accountability.
- Implement diverse teaching strategies to accommodate various learning styles.
- Assess students' progress through formal and informal tests, quizzes, assignments, and observations.
Real Estate Agent
Brokered Real Estate Sales
02.2013 - Current
- Manage end-to-end property transactions requiring coordination between buyers, sellers, lenders, title companies, and inspectors.
- Track transaction timelines, documentation, and compliance requirements to ensure successful deal execution.
- Analyze property data, comparable sales, and market trends to guide strategic pricing and acquisition decisions.
- Identify operational inefficiencies in transaction processes and implement solutions to streamline closings.
- Manage multiple simultaneous projects while maintaining high service quality and client satisfaction.
Education
Master’s Degree - Educational Leadership
Wayne State University
Detroit, MI05-2025
Bachelor’s Degree - Business Administration and Management
Baker College
Clinton Township, MI12-2018
Skills
- Record accuracy
- Compliance & Confidentiality
- Office & CRM proficiency
- Customer support
- Effective communication
- Financial assistance
- Problem Resolution
- Relationship Building
- Data analysis
- Project management
- Expense reporting
- Data confidentiality
Timeline
Tax Preparation Assistant (Remote)
Intuit
12.2022 - Current
Elementary School Teacher
National Heritage Academies
09.2019 - Current
Real Estate Agent
Brokered Real Estate Sales
02.2013 - Current
Master’s Degree - Educational Leadership
Wayne State University
Bachelor’s Degree - Business Administration and Management
Baker College