Deanna Burgess
Metro Tech High School
Mesa,AZ
7
years of professional experience
Detail-oriented professional with expertise in data entry and analysis. Known for strong communication and problem-solving skills, providing effective support to ensure student success and enhance customer experiences.
Work History
Student Study Facilitator
4 Years 1 Month- Ensured accuracy and timeliness of records to support student tracking and engagement.
- Operated a computer to process, store and retrieve information.
- Handled data entry and analysis
- Created and entered information into excel.
- Managed multiple tasks simultaneously while maintaining focus.
- Utilized problem-solving techniques to help students work through challenging scenarios.
- Developed positive relationships with students through effective communication.
- Called and provided feedback to guardians regarding student.
- Monitored students throughout the day.
- Provided guidance and support to ensure student success in and out of my classroom.
- Managed disciplinary actions for excessive tardiness according to the school's sweep policies.
- Handled all information regarding detentions, including calling/ retrieving students to serve detention.
Paraprofessional
2 Months- Devised, prepared, and carried out plans for activities and lessons every day.
- Distributed and collected assignments and test materials to facilitate grading and enhance student accountability.
- Was in charge of monitoring, enforcing rules, and assisting the lead teacher in the classroom, halls, and cafeteria.
- Monitored and enforced rules while assisting lead teacher in classroom, halls, and cafeteria to maintain order and support student engagement.
- Monitored student behaviors and interventions in the classroom.
- Keep track of behaviors, interventions, and outcomes.
- Provided constructive feedback on actions and behaviors of minors in my care to promote positive development and learning.
Customer Service Representative
8 Months- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Informed customers of special pricing opportunities and company offerings to enhance their purchasing experience.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Resolved service and billing issues by consulting with customers to ensure satisfaction and loyalty.
- Answered incoming telephone calls to provide store, products, and services information.
- Upsold products and services to address customer needs and maximize sales.
- Trained new hires on products and services, best practices, and protocols to streamline onboarding and improve service quality.
Team Member
1 Year 8 Months- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity.
- Upheld high standards of productivity and quality in all areas of operations.
- Enhanced team safety and productivity by removing hazards and maintaining neat, well-stocked areas.
- Promoted workplace safety and productivity through consistent cleanliness around equipment.
- Worked hard to learn all required tasks quickly and maximize performance.
- Proactively identified and implemented improvements beyond job requirements.
- Coordinated work across disciplines to handle project needs and meet timelines with optimal efficiency.
Education
High School Diploma
Skills
Data entry and analysis
Complaint resolution
Clerical Support
Customer Service
Adaptive Team Player
Safety understanding
Reliability
Efficient and Detail-Oriented
Empathetic Communication
Upbeat and Positive Personality
Timeline
Student Study Facilitator
Metro Tech High School
09.2022 - CurrentRead More
Paraprofessional
Academy of Math and Science -Camelback
07.2022 - 09.2022Read More
Customer Service Representative
Circle K Gas Station
08.2021 - 04.2022Read More
Team Member
Culver’s Restaurant
08.2019 - 04.2021Read More
Tolleson Union High School
High School Diploma
Read More