Summary
Overview
Work History
Education
Skills
Timeline
Generic

Deanna Burns

Rochester,NY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Paraprofessional

Monroe BOCES
10.2023 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
  • Tailored lesson plans for students with emotional and cognitive disabilities.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety, and security.
  • Prepared instruction materials, constructed bulletin boards, and set up work areas.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.
  • Relieved classroom teacher during breaks and maintained order and structure in classroom.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Helped teachers manage bus loading and unloading.
  • Stepped into non-classroom environments such as libraries to help staff manage demand.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Assisted students in developing deeper understanding of course concepts by providing one-on-one support.

Assistant Teacher

Generations Childare
11.2022 - 04.2023
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Worked with teachers to design lesson plans and coordinate activities for classes.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Maintained tidy and clean classroom consistent with safety and health standards.
  • Taught children with creative approaches, methods, and techniques.

PCA Personal Care Assistant

Evergreen heights
09.2018 - 04.2019
  • I take care of residents by assisting them with showers, helping then with meals, doing their laundry, getting them up for their meals.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Customer Service

WAL-MART
10.2016 - 04.2017
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Developed strong rapport with customers and created positive impression of business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Tallied cash drawer at beginning and end of each work shift.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Used POS system to enter orders, process payments and issue receipts.

Education

Graduated From Early Childhood - Early Childhood Education

Cayuga- Ononadaga BOCEs
Auburn, NY
06.2014

High School Diploma -

Cato- Meridian High School
Cato, NY
06.2014

Skills

  • Time management
  • Written and verbal communication
  • Customer Relations
  • Group and individual instruction
  • Written Communication
  • Basic math
  • Leadership
  • Planning and Coordination
  • Good listening skills
  • Attendance
  • Classroom Management
  • Customer Service
  • Complaint Resolution
  • Call Management
  • Data Collection
  • Microsoft Excel
  • Coordination
  • Complaint Handling
  • ID Verification
  • Cash Register Operation
  • POS Systems
  • Customer Assistance
  • Teacher Support
  • Crisis Intervention
  • Classroom Support
  • Arts and Crafts
  • Social Support
  • Behavior Management
  • Patient

Timeline

Paraprofessional

Monroe BOCES
10.2023 - Current

Assistant Teacher

Generations Childare
11.2022 - 04.2023

PCA Personal Care Assistant

Evergreen heights
09.2018 - 04.2019

Customer Service

WAL-MART
10.2016 - 04.2017

Graduated From Early Childhood - Early Childhood Education

Cayuga- Ononadaga BOCEs

High School Diploma -

Cato- Meridian High School

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Deanna Burns