DeanNa Carr
Customer Service
Willis,VA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
26
26
years of professional experience
Work History
Experience Customer Service Representative
Everise , ContinuumGlobal
Willis, VA
12.2021 - 06.2026
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Developed positive relationships with customers through friendly interactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Assisted customers with product inquiries and service requests.
- Resolved customer complaints using effective problem-solving techniques.
- Documented customer interactions in the company's CRM system.
- Utilized chat and phone systems to communicate with customers efficiently.
Director of Sales Training
Consumer Sales Solutions
Dunedin, Florida
01.2000 - 03.2011
- Facilitated engaging workshops to enhance sales techniques and product knowledge.
- Developed comprehensive training programs for sales teams across various consumer products.
- Collaborated with leadership to align training strategies with company goals and vision.
- Mentored team members to succeed and advance within department and company.
- Utilized sales metrics to identify performance gaps and enhance training effectiveness.
- Ensured compliance with applicable laws, regulations, and guidelines when conducting training sessions.
- Coordinated with various departments to ensure that all employees have the necessary skills to perform their job duties effectively.
Education
Early Child Development - Early Childhood Care and Education
Bethal
Paris01-1994
Skills
- CRM management
- Product knowledge
- Effective communication
- Solution implementation
- Team mentoring
- Customer service
- Time management
- Active listening
- Call center operations
- CRM software
- Strong teamwork
- Quality control
- Project management
- De-escalation techniques
References
References available upon request.
Timeline
Experience Customer Service Representative
Everise , ContinuumGlobal
12.2021 - 06.2026
Director of Sales Training
Consumer Sales Solutions
01.2000 - 03.2011
Early Child Development - Early Childhood Care and Education
Bethal