Deanna Covert
Customer Service Rep.
CANTON,OH
Summary
Adept at increasing collections success rates through innovative skip tracing and process optimization at G.E. Capitol, I bring a unique blend of perseverance and expertise in sanitation procedures. My collaborative efforts have significantly enhanced team strategies, showcasing my ability to merge hard skills like veterinary assistance with essential soft skills for outstanding results.
Overview
17
17
years of professional experience
Work History
Kennel Worker
Mellett Animal Hospital
08.2021 - 03.2023
Bill Collector
G.E. Capitol
04.2006 - 02.2020
- Utilized various skip tracing methods to locate elusive debtors, increasing overall collections success rate.
- Monitored changes in relevant laws or regulations to ensure continued compliance within the industry.
- Streamlined internal processes by implementing improved organizational systems for tracking and managing delinquent accounts.
- Collaborated with other team members to develop strategies for difficult cases, resulting in higher collection rates.
Education
Certifcate - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2025
No Degree - Nursing Assistance
R.G. Drage
Massillon, OH06.1985
Skills
- Patience and Perseverance
- Sanitation Procedures
- Sanitation
- Veterinary Assistance
Timeline
Kennel Worker
Mellett Animal Hospital
08.2021 - 03.2023
Bill Collector
G.E. Capitol
04.2006 - 02.2020
Certifcate - Medical Coding And Billing
Ultimate Medical Academy - Clearwater
No Degree - Nursing Assistance
R.G. Drage
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