DeAnna Davis
Dallas,USA
Summary
Dedicated Business Operations Professional experienced in enhancing team dynamics and supporting colleagues to achieve common goals. Contributed to collaborative work environments while driving innovation and resolving customer issues through effective solutions. Focused on professional growth and making meaningful impacts within diverse teams.
Overview
5
5
years of post-secondary education
10
10
years of professional experience
Work History
Customer Service Coordinator
CBRE
Dallas, TX
11.2025 - Current
- Respond to incoming service requests via phone, email, chat, and online systems related to facility issues
- Followed up with customers to confirm issue resolution and enhance satisfaction
- Communicated work order status and process updates to keep customers informed
- Create and dispatch work orders to vendors for service completion
- Maintain and update records in the Computerized Maintenance Management System (CMMS) and other tracking tools
- Assist with onboarding and training of new team members on systems and processes
- This role acted as a key point of contact for handling inquiries, dispatching work orders, and maintaining accurate service records.
Customer service Representative
Massey services INC.
Dallas, TX
11.2020 - Current
- Answering incoming customer calls in a professional manner, resolving customer inquiries, requests, billing questions and scheduling appointments.
- Processed overdue payments from customers to ensure timely financial reconciliation.
- Reported daily and updated customer account information to ensure accuracy.
- Managed account payables to ensure timely payment of vendor invoices.
- Compiled, organized, and managed data for production using Excel spreadsheets and databases.
Gallery Attendant
Dallas Museum of Art
Dallas, TX
12.2017 - 11.2020
- Greet and assist visitors with a high level of customer service, providing a welcoming and friendly environment.
- Ensure the safety and positive experience of our visitors by remaining alert and watchful; circulate frequently through assigned posts.
- Report all suspicious conditions or persons; providing descriptions of potential violators of Museum policies. Report accidents, injuries, and hazardous conditions to the Supervisor.
- Inspected art and facility conditions, documenting concerns and maintenance issues on Opening/Closing checklist to ensure safety and compliance.
- Inspect art and facility conditions, annotating concerns, and maintenance issues on the Opening/Closing checklist.
- Provided visitors with information on programs, safety, activities, and Dallas Arts District community, enhancing their overall experience.
- Administer DMA guidelines and emergency procedures, effectively assisting with difficult situations and emergency response, including evacuations and shelter-in-place events.
Courtesy Clerk
Sprouts Farmer's Market
Cedar Hill, Texas
02.2017 - 05.2017
- Ensured positive shopping experiences by assisting customers with their needs.
- Guided customers throughout store and supported clerks during checkout process.
- Maintained store cleanliness and organization throughout the facility.
Education
Bachelor of Science - Kinesiology
Texas Women's University
Denton, TX 08.2021 - 08.2026
High School Diploma -
Cedar Hill High School
Cedar Hill, TXSkills
- Service request management
- Customer service
- Customer relations
- Billing support
- Data entry
- Reporting tools
- Microsoft software
- Computer proficiency
- Problem resolution
- Complaint resolution
- Conflict resolution
- Active listening
- Critical thinking
- Administrative experience
Timeline
Customer Service Coordinator
CBRE
11.2025 - Current
Bachelor of Science - Kinesiology
Texas Women's University
08.2021 - 08.2026
Customer service Representative
Massey services INC.
11.2020 - Current
Gallery Attendant
Dallas Museum of Art
12.2017 - 11.2020
Courtesy Clerk
Sprouts Farmer's Market
02.2017 - 05.2017
High School Diploma -
Cedar Hill High School