Rhea Ann Quianio
Waste Connections Inc (Lemay Pierce County Refuse)
Puyallup,WA
16
years of professional experience
Dynamic customer service professional with a proven track record at Waste Connections Inc., excelling in conflict resolution and enhancing customer loyalty. Expertise in data entry and payment processing complements a strong ability to thrive under pressure, utilizing critical thinking and active listening to deliver exceptional support while streamlining operations. Currently pursuing a bachelor's degree in Human Resources, building on an associate’s degree in Business Administration to further enhance skills and knowledge in the field. Committed to fostering positive customer experiences and driving operational efficiency through dedicated service.
Work History
Customer service representative
7 Years 1 Month- Managed service requests using RMO and ACE ticket software to ensure timely resolution and customer satisfaction.
- Managed service requests using RMO and ACE ticket software, ensuring timely resolution and enhancing customer satisfaction.
- Documented customer interactions and feedback to identify trends and recommend improvements.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Executed projects by drafting and sending letters to customers.
- Completed time-sensitive projects efficiently.
Administrative assistant
8 Months- Streamlined office procedures, reducing administrative errors and increasing productivity.
- Print and process daily mail.
- Process and verified E-Oscars (credit reporting agency documents)
- Transported legal documents to and from attorneys' offices to ensure timely delivery.
- Contacted clients to collect payments on overdue waste connection accounts.
- Paymark system set up and payment arrangements for medical bills.
Clerk / Admin
2 Years 3 Months- Developed and maintained filing systems to enhance document retrieval and organization.
- Trained new administrative staff in company policies and procedures.
- Oversaw inventory management of office supplies to ensure availability for faculty and staff.
- Managed accounts payable and receivable processes for business office.
- Verified all cash balances, prepared deposit slips and logs.
- Received and deposited cash and checks from clubs and organizations.
Food service worker
1 Year 1 Month- Operated kitchen equipment and ensured cleanliness to uphold food safety standards.
- Assisted in meal preparation and managed portion control to meet guidelines.
- Operated kitchen equipment and maintained cleanliness to ensure food safety standards.
- Ensured compliance with food safety procedures throughout food handling process.
Assistant supervisor
3 Years 7 Months- Coordinated daily operations workflow among team members, improving safety and productivity.
- Mentored junior staff, developing skills and strengthening team performance.
- Developed training materials to support onboarding of new employees.
- Created monthly employee schedules to ensure adequate coverage and streamline operations.
- Managed guest relations for tourists, providing assistance and information during their visit.
Education
Associates of Science - Business administration
High school diploma
Skills
Customer service experience
Transaction management
Data management
Office administration
Service request management
Problem-solving skills
Scheduling appointments
Quick learner
Effectively manages stress
Timeline
Customer service representative
Waste Connections Inc (Lemay Pierce County Refuse)
07.2019 - CurrentRead More
Administrative assistant
Puget Sound Collections
11.2018 - 07.2019Read More
Clerk / Admin
Department of Education
01.2016 - 04.2018Read More
Food service worker
Sodexo food service
12.2014 - 01.2016Read More
Assistant supervisor
G4S Security Solutions
10.2010 - 05.2014Read More
Southern High School
High school diploma
Read More
Colorado Technical University
Associates of Science from Business administration
Read More