Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Nathan Williams

Melbourne

Summary

Experienced professional with a proven track record in customer service and sales roles, adept at building strong client relationships and exceeding sales targets. Proficient in remote work environments, demonstrating adaptability and effective communication skills while working from home. Possesses a strong commitment to delivering exceptional service and achieving business objectives in diverse settings.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Allstate
06.2024 - Current
  • Responsible for great customer service skills, answering phones, responding to emails, data entry, doing quotes and much more.

Personal Cruise Consultant

Norwegian Cruise Lines
08.2022 - 06.2024
  • Responsible for the selling of cruises, working from home, taking calls and following up on leads. Provided excellent service and was required to answer a high volume of calls daily

Car Salesman

Boniface Hiers Kia
11.2021 - 07.2022
  • Responsible for selling cars, helping customers find a vehicle that matches their needs, and closing deals.

Customer Service Advisor

Mister Car Wash
12.2020 - 11.2021
  • Responsible for selling monthly car wash membership packages, sustaining a goal of signing up 12% or higher of the retail customers to become new members. Goals in which I exceeded every month I worked there, usually between 15-20 percent. Job duties also included, speaking to customers, providing excellent service and solving problems they may have.

Server

Texas Roadhouse
06.2016 - 03.2020
  • Started as my first ever job as a server assistant, got promoted after about a year to handle To-Go orders, and then go promoted again to serve tables. All positions required me to have excellent service and work in a fast paced environment with lots of other coworkers present.

Education

Associate of Arts -

Eastern Florida State College
Melbourne, FL

High School Diploma -

Satellite High School
Satellite Beach, FL

Skills

  • Customer service experience
  • Car Sales
  • Good people skills
  • Know how to act during busy or uncomfortable situations
  • Remote experience
  • Sales experience
  • Insurance Experience

Certification

Insurance, 440-CSR License

Timeline

Customer Service Representative

Allstate
06.2024 - Current

Personal Cruise Consultant

Norwegian Cruise Lines
08.2022 - 06.2024

Car Salesman

Boniface Hiers Kia
11.2021 - 07.2022

Customer Service Advisor

Mister Car Wash
12.2020 - 11.2021

Server

Texas Roadhouse
06.2016 - 03.2020

Associate of Arts -

Eastern Florida State College

High School Diploma -

Satellite High School

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