Deanna Dyer
Anniston,AL
Summary
Successful venipuncture consistently meets or exceeds goals through insightful decisions. Clear communicator and expert problem-solver ready to tackle challenging healthcare work. Background working well in teams or alone to achieve results and meet expectations in performance-oriented environments. Dedicated to patient satisfaction and delivering quality support to clinical staff. Sensitive, caring and professional attitude toward staff, patients and families. Talent for calmly managing fast-paced, high-volume work with continuous demands. Realistic about challenges facing today's healthcare teams and optimal strategies for healthcare delivery.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Collection Representative
America's Car-Mart
09.2023 - 01.2024
- Improved customer satisfaction by promptly addressing and resolving account issues.
- Reduced delinquency rates through effective negotiation and payment plan arrangements with clients.
- Enhanced collection efforts by maintaining detailed records of client communications and payment history.
- Collaborated with team members to achieve monthly collection targets, resulting in increased revenue recovery.
Plasma Center Technician
Immunotek Bio Centers
01.2023 - 07.2023
- Enhanced donor safety by conducting thorough pre-donation screenings and health assessments.
- Ensured accurate documentation for each donation, maintaining strict adherence to FDA guidelines and company protocols.
- Collaborated with team members to achieve clean and organized work environment, promoting efficiency and reducing errors.
- Increased donor satisfaction by providing exceptional customer service during entire donation process.
- Maintained high-quality standards by performing regular equipment maintenance checks and calibrations.
- Promoted positive atmosphere among donors and staff, fostering strong relationships that encouraged repeat donations.
- Safeguarded donor information by adhering to strict confidentiality policies throughout all aspects of donation process.
- Managed emergency situations effectively, responding quickly to address donor needs or concerns with care and professionalism.
Phlebotomist
Quest Diagnostics
04.2021 - 10.2021
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Centrifuged blood samples as outlined in clinical protocols.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Obtained blood specimens by performing venipunctures and finger sticks 35-40 times per day.
CERTIFIED LABORATORY ASSISTANT
NORTHEAST REGIONAL MEDICAL CENTER
04.2015 - 07.2020
- Collect difficult blood draws from newborns to geriatrics that can't be obtained by staff.
- Process specimens into laboratory for send out testing to reference laboratories that are not performed in house.
- Verify all outside laboratory testing results have been completed and results crossed over to all platforms of hospital computer systems.
- Call all critical results from outside laboratories to medical doctor that ordered test.
- Yearly, review and document each outside test performed at reference laboratories and submit to Pathologist for signature and review.
- Perform venipuncture and capillary samples to obtain blood sample for laboratory testing in all age categories. Average patient venipuncture draws per day 50-75.
- Train new employees for phlebotomy and computer operations.
- Industrial health fairs.
- Demonstrates knowledge and provides for safe environment for all patients.
- Organize patient blood collection times and collect on time.
- Work with staff as part of team to fulfill duties during shift.
Lab Office Coordinator, Certified Phlebotomist
TANNER MEDICAL CENTER
06.1996 - 03.2012
- Supervisor for phlebotomy team and laboratory office staff
- Train new phlebotomist and students from local college.
- Complied with JCAHO, CAP, and other regulatory agencies.
- Provide receptionist and clerical assistance.
- Evaluate employees annual job review.
- Assist in interviewing future employees.
- Industrial health fairs.
- Perform venipuncture and capillary samples to obtain blood sample for laboratory testing in all age categories.
- Collection of urine drug screen specimens.
- Collection of other body fluids.
- Handled phone calls from patients and doctors for scheduling appointments.
- Performed laboratory computer operations.
- Demonstrates knowledge and provides for safe environment for all patients.
Education
Nursing
University of West Georgia
Carrollton, GAPhlebotomy Certification
West Georgia Techinical College
Carrollton, GA1995
GED -
West Georgia Technical College
Carrollton, GA1989
Skills
- Knowledgeable in successful venipuncture from neo-natal to geriatrics
- 24 years working experience in phlebotomy
- Excels in difficult venipunctures
- Strong value in team work environment
- Patient confidentiality
- Time management
- Infection Control
- Flexible & Adaptable
- Covid-19 vaccinated
Certification
Registered Phlebotomist (certification) with American Medical technologist (AMT) for 20 years.
Timeline
Collection Representative
America's Car-Mart
09.2023 - 01.2024
Plasma Center Technician
Immunotek Bio Centers
01.2023 - 07.2023
Phlebotomist
Quest Diagnostics
04.2021 - 10.2021
CERTIFIED LABORATORY ASSISTANT
NORTHEAST REGIONAL MEDICAL CENTER
04.2015 - 07.2020
Lab Office Coordinator, Certified Phlebotomist
TANNER MEDICAL CENTER
06.1996 - 03.2012
Nursing
University of West Georgia
Phlebotomy Certification
West Georgia Techinical College
GED -
West Georgia Technical College