DeAnna Edenfield
Maitland
Summary
Accomplished professional with extensive experience in collections and administrative support at Consumer Portfolio Services. Excelled in enhancing collections processes and employing fair debt practices, resulting in improved repayment negotiations. Demonstrated leadership in training new employees and managing delinquent accounts, showcasing exceptional goal orientation and skip tracing abilities.
Overview
9
9
years of professional experience
Work History
Loss Prevention Collector
Consumer Portfolio Services
09.2024 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Analyzed customer financial records to determine appropriate payment plan.
- Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
- Maintained high volume of calls and met demands of busy and productive group.
First Payment Default Collector
Consumer Portfolio Services
06.2024 - 07.2024
- Responded to customer inquiries and provided detailed account information.
- Established relationships with customers to encourage payment of delinquent accounts.
- Review contract terms
- Review due dates and daily interest
30 Day Collector
Consumer Portfolio Services
04.2023 - 05.2024
- Evaluated, researched and resolved discrepancies.
- Used skip tracing and other techniques to locate debtors.
- Negotiated to collect balance in full.
Orignations Clerk
Consumer Portfolio Services
10.2015 - 04.2023
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Verifying employment
Lead Administrative Assistant
Consumer Portfolio Services
10.2021 - 03.2023
- Updated reports, managed accounts, and generated reports for company database.
- Shipping purchased contract to Wells Fargo
- Training new employees
- Ensuring the clerical team met and completed daily task.
Education
High School Diploma -
Seminole State College of Florida
Sanford, FL02-2005
Skills
- Collections process improvement
- Fair debt practices
- Repayment negotiations
- Repayment plan structuring
- Delinquent account management
- Goal orientation
- Skip tracing
Timeline
Loss Prevention Collector
Consumer Portfolio Services
09.2024 - Current
First Payment Default Collector
Consumer Portfolio Services
06.2024 - 07.2024
30 Day Collector
Consumer Portfolio Services
04.2023 - 05.2024
Lead Administrative Assistant
Consumer Portfolio Services
10.2021 - 03.2023
Orignations Clerk
Consumer Portfolio Services
10.2015 - 04.2023
High School Diploma -
Seminole State College of Florida
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