Deanna Ferguson
Summary
Proactive, goal-oriented professional demonstrating exceptional time management and problem-solving capabilities. Recognized for reliability and adaptability, showcasing rapid ability to learn and implement new skills. Dedicated to utilizing these strengths to enhance team performance and foster organizational growth. Additionally, I love animals, big and small!
Overview
11
11
years of professional experience
Work History
Child Support Case Manager
Jackson County District Attorney
11.2012 - 04.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of client situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Focus on client communication
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
Education
Certificate - Juvenile Corrections
Rogue Community College
Medford, OR06-2012
Associate of Applied Science - General Studies
Rogue Community College
Medford, OR06-2011
Skills
- Positive attitude
- Email and telephone etiquette
- Care coordination
- Documentation proficiency
- Records management
- Multitasking and organization
- Attention to detail
- Excellent communication
- Problem-solving
- Case management
- Time management
Other Relevant Work History
Receptionist/clinic assistant at Baumann Veterinary Clinic located in Klamath Falls, OR, Dental Assistant in Klamath Falls, OR, Phlebotomist at Sky Lakes Medical Center located in Klamath Falls, OR, Assistant Respiratory Therapist at Bell Memorial Hospital located in Ishpeming, MI
Timeline
Child Support Case Manager
Jackson County District Attorney
11.2012 - 04.2024
Certificate - Juvenile Corrections
Rogue Community College
Associate of Applied Science - General Studies
Rogue Community College
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