Deanna Flanders

Coordinator/Key Carrier

Marshall's Dept Store

Athens

11.2021 - Current

Run the home department. I assure that product is moved from the backroom to the floor in a timely manner. I assure the product is merchandised in an attractive and shoppable way and put displays together to highlight seasonal and/or sought after merchandise.
As a Key Carrier, I oversee the operation of the entire store while supervising 10-15 employees.
Coordinated daily operations for store activities and customer service.
Managed inventory levels and assisted with stock replenishment tasks.
Developed schedules for staff shifts and ensured coverage during peak hours.
Collaborated with team members to maintain store cleanliness and organization.
Trained new employees on store policies and operational procedures.
Assisted in planning promotional events and visual merchandising displays.
Communicated effectively with vendors to facilitate product orders and deliveries.
Monitored customer feedback to enhance service quality and store experience.
Managed day-to-day operations of the department including scheduling tasks and assigning duties.
Facilitated communication between different departments in order to resolve issues quickly.
Resolved customer complaints in a timely manner while upholding company standards.
Ensured compliance with company policies and procedures related to project management activities.
Monitored project progress and provided updates to stakeholders.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Delegated work to staff, setting priorities and goals.
Guided employees in handling difficult or complex problems.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
Reviewed employees' work to check adherence to quality standards and proper procedures.
Supervised store operations and ensured compliance with company policies.
Trained new associates on customer service standards and register procedures.
Assisted in visual merchandising to enhance product presentation and sales appeal.
Resolved customer issues promptly to ensure satisfaction and loyalty.
Coordinated with management to implement loss prevention strategies effectively.
Monitored sales floor for safety hazards and maintained a clean environment.
Supported team members during peak hours to optimize workflow efficiency.
Stocked shelves with merchandise and kept store clean and organized.
Followed opening and closing procedures as outlined by the manager.
Identified theft attempts or suspicious behavior in accordance with company policies.
Provided excellent customer service to ensure customer satisfaction.
Sorted incoming shipments for accuracy prior to stocking shelves.
Participated in physical inventories as requested by management team.
Organized backroom stock areas according to company guidelines.
Verified that all coupons were applied correctly to transactions.
Resolved customer issues in a professional manner.
Adhered to all safety regulations when handling merchandise or operating equipment.
Assisted customers with product selection, location, pricing information, returns and exchanges and special orders as needed.
Operated POS system to process payments from customers.
Greeted customers, provided assistance and answered inquiries.
Replenished merchandise on shelves according to planogram specifications.
Assisted other departments as needed with stocking shelves, cleaning up spills or assisting customers.
Processed sales transactions quickly and accurately while maintaining proper security of all monies and media at the registers.
Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
Collaborated with management to determine key tasks and delegate to staff members.
Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
Developed extensive product knowledge, growing revenue, and building consumer base.
Handled customer inquiries and complaints with professionalism and patience.
Provided feedback to management on customer needs and preferences to improve product offerings.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
Mentored newly hired staff in upselling techniques to improve sales.
Trained, managed and motivated employees to promote professional skill development.
Directed and supervised staff performance.
Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
Processed credit card payments and counted back change and currency with accuracy rate.

Summary

Overview

Work History

Coordinator/Key Carrier

Grocery Inventory Analyst

Education

Bachelor of Arts - Psychology

Skills

Affiliations

Timeline

Coordinator/Key Carrier

Grocery Inventory Analyst

Bachelor of Arts - Psychology

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