Deanna Garcia
Clovis
Summary
Detail-oriented and personable service professional with over 6 years of experience in fast-paced restaurant environments. Proven ability to provide exceptional customer service, manage transactions accurately, and maintain a comprehensive knowledge of food and beverage menus. Seeking to leverage a strong background in hospitality and customer relations to contribute to the team as a Server at the Colonial Golf Restaurant.
Overview
11
11
years of professional experience
Work History
Communications Advocate
On Tap Credit Union
02.2023 - 04.2024
- Proactively assisted members by addressing inquiries and providing solutions, reinforcing a member-first mindset.
- Promoted financial products and services to meet member needs, contributing to organizational growth objectives.
- Guided members on savings, checking, and other services to facilitate informed financial decisions.
Credit Repair Specialist
Wiseview Credit
11.2020 - 12.2022
- Managed a portfolio of clients, providing one-on-one consultation to help them understand and improve their credit profiles.
- Analyzed credit reports to identify errors and discrepancies, and communicated complex financial information to clients in an easy-to-understand manner.
- Demonstrated high levels of discretion and professionalism while handling sensitive personal and financial data.
Banker & Teller
US Bank
10.2018 - 12.2021
- Provided high-quality customer service, assisting clients with daily banking transactions, account inquiries, and issue resolution.
- Handled cash and financial instruments accurately and efficiently, maintaining a balanced drawer daily.
- Identified customer needs and recommended appropriate bank products and services.
- Balanced teller drawers and ATM cash.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
Lead Cocktail Server
McCarthys Bar and Grill
08.2017 - 11.2019
- Delivered friendly and efficient service in a busy, high-volume local pub, building a strong rapport with regular patrons.
- Managed a full section of tables, ensuring accurate order-taking, timely delivery of food and beverages, and prompt payment processing.
- Collaborated closely with kitchen and bar staff to ensure a smooth service flow and address customer requests effectively.
Server
BJ's Restaurant & Brewhouse
06.2015 - 07.2017
- Mastered an extensive menu of food, craft beers, and cocktails to provide knowledgeable recommendations and upsell specials.
- Operated POS systems to accurately enter orders, process payments, and manage table statuses.
- Maintained a clean and organized section, adhering to all health and safety standards.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Trained new hires.
Server
Hooters
04.2013 - 05.2015
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Cultivated warm relationships with regular customers.
Education
Master of Social Work -
ENMU
Portales, NM05-2027
Skills
- Exceptional Customer Service
- Point of Sale (POS) Systems
- Cash & Credit Handling
- Menu & Product Knowledge
- Upselling & Suggestive Selling
- Team Collaboration
- Problem Resolution
- Client Relations & Confidentiality
Timeline
Communications Advocate
On Tap Credit Union
02.2023 - 04.2024
Credit Repair Specialist
Wiseview Credit
11.2020 - 12.2022
Banker & Teller
US Bank
10.2018 - 12.2021
Lead Cocktail Server
McCarthys Bar and Grill
08.2017 - 11.2019
Server
BJ's Restaurant & Brewhouse
06.2015 - 07.2017
Server
Hooters
04.2013 - 05.2015
Master of Social Work -
ENMU
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