Summary
Overview
Work History
Skills
References
Professional Qualifications
Programs/software
Timeline
Generic

Deanna Gill

Rochester,NY

Summary

A dedicated and disciplined account manager with over 20 years of telecommunications experience seeking to contribute and grow with a dynamic and innovative organization. Recognized as a team player and a performer, consistently working to meet customer requirements and expectations. Results-driven Wireless Account Manager known for productivity and efficient task completion. Skilled in customer relationship management, strategic sales planning, and telecommunications technologies. Excel in communication, problem-solving, and adaptability to ensure client satisfaction and achieve sales targets.

Overview

10
10
years of professional experience

Work History

Wireless Account Manager

Crown Castle
08.2019 - Current
  • Develop and maintain relationships with key clients while serving as the main point of contact
  • Identify fiber solutions and pursue new business opportunities per clients needs
  • Create internal cost requests and opportunity for pricing and contracts within company margin guidelines
  • Collaborate internally with sales engineering and network planning to align strategies and maximize client satisfaction
  • Provide proposed contract and KMZ route for customer to review once award has been given
  • Close sales and track all orders through to service delivery to provide the best customer experience
  • Forecast revenue for each quarter and work with sales director on all new opportunities

Sr. Sales Coordinator

Crown Castle
11.2016 - 08.2019
  • Provided standard on-net and near-net pricing to customers and validated building locations for potential orders
  • Entered ASR’s and create opportunity & pre-order in CRM system for sales directors
  • Sent opportunity to order management team along with signed contract, pre-order, deal sheet, and ASR
  • Worked with and supported sales and project delivery teams to ensure accuracy of orders
  • Assisted in various CRM projects and work with sales engineers, project managers, operations, and other internal groups
  • Helped to maximize revenue, retention, and growth while ensuring overall customer satisfaction

Project Manager

Lightower Fiber Networks
03.2015 - 11.2016
  • Coordinated order requests with customer, order processing, fiber construction, provisioning, sales engineering, and service activation
  • Lead customer meetings including kick-off and weekly status update calls
  • Managed the activities of internal operations and engineering groups to ensure proper planning, communications, and implementation of solutions for customers
  • Developed a relationship with the client and served as primary point of contact for any discussions regarding the project status and deliverables with the customer
  • Resolved and/or escalated issues in a timely fashion
  • Ensured the customer’s service is installed timely and efficiently and all project documents are complete, current, and stored appropriately

Skills

  • Excellent Communication
  • Time Management
  • Customer Service
  • Organizational Skills
  • Account Management
  • Adaptability

References

Available upon request.

Professional Qualifications

  • 20+ Years in the Telecommunications Industry
  • Sales Contracts and Agreements
  • Account Management
  • Merit Increase Awards
  • Various inter-company and client based professional recognitions
  • MCC/Business Administration

Programs/software

  • CRM
  • Metasolv 4.5, 5.2 and 6.0
  • NetCracker
  • QGIS
  • MS Excel
  • MS Word
  • MS Outlook
  • MS SharePoint
  • Windows 11
  • MS Teams
  • Webex
  • CCI Sites
  • Salesforce
  • Power BI

Timeline

Wireless Account Manager

Crown Castle
08.2019 - Current

Sr. Sales Coordinator

Crown Castle
11.2016 - 08.2019

Project Manager

Lightower Fiber Networks
03.2015 - 11.2016

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Deanna Gill