John Tripp
Bear,DE
Summary
Customer service and wireless account manager who can identify customer needs and find effective solutions to customer problems. Committed to putting the customer first and making sure they have a positive experience with our company. Personable, motivated, and work well with others, and under pressure. Driven by a results-focused approach, I leveraged my expertise in account management and customer service at Cellular Sales to enhance client satisfaction and drive sales. Skilled in relationship building and staff training, I successfully increased account retention and sales of complementary products, demonstrating a strong ability to meet and exceed employer expectations. Detail-oriented team player with strong organizational skills.
Overview
12
12
years of professional experience
Work History
Wireless Account Manager
Cellular Sales
Newark, DE
03.2019 - Current
- Actively participated in industry conferences and networking events, staying up-to-date on emerging trends and technologies related to wireless services.
- Established trust with customers through transparent pricing structures that prioritized long-term value over short-term gains.
- Coordinated special promotions and events, driving additional sales opportunities both in-store and online.
- Increased customer satisfaction by promptly addressing and resolving wireless account issues.
- Developed strong relationships with clients through consistent communication and personalized service.
- Provided comprehensive product knowledge training to new employees, ensuring a high level of expertise across the team.
- Developed cross-selling strategies that resulted in increased sales of complementary products alongside primary wireless services.
- Managed accounts to retain existing relationships and grow share of business.
Relocation Specialist
TheMIGroup
New Castle, DE
06.2014 - 06.2016
- Created customized relocation plans tailored to each client''s specific needs and circumstances.
- Streamlined relocation processes by implementing efficient organizational strategies, resulting in reduced stress for clients.
- Provided ongoing support to clients post-relocation, ensuring they were settled comfortably into their new homes and communities.
- Conducted post-move follow-ups with clients to assess their satisfaction levels and gather feedback for continuous improvement efforts.
- Coordinated the packing, transportation, and storage of household goods while maintaining open communication with clients throughout the entire process.
Contractor's Assistant
Squier Construction
Newark, DE
05.2013 - 09.2013
- Assisted in renovations by removing refuse, performing light demolition and painting and installing sheetrock.
- Positioned and held lumber, timber and paneling in place to prepare for cutting and fastening.
- Painted walls, ceilings and other surfaces.
- Removed debris and waste from job sites.
- Operated variety of power tools and hand tools.
- Performed demolition work on existing structures.
- Assisted with plastering, tiling and carpentry.
Bus Person/Food Runner
Greene Turtle
Newark, DE
05.2012 - 09.2012
- Supported team members in handling large parties, ensuring smooth service and satisfied customers.
- Displayed strong multitasking abilities while balancing the needs of multiple tables simultaneously during peak hours.
- Maintained cleanliness of the dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with kitchen staff to ensure timely delivery of food orders, enhancing overall dining experience.
- Enhanced customer satisfaction by promptly clearing and resetting tables after guests'' departure.
Education
Marketing/Communications Integrated
West Virginia University
Morgantown, WVMarketing/Communications Integrated
Wilmington University
New Castle, DEHigh School Diploma -
Newark High School
Newark, DE06.2011
Skills
- Customer Service
- Decision-Making
- Relationship Building
- Staff Training and Development
- Goal Setting and Achievement
- Rapport and relationship building
- Account Management
- Sales processes
- Appointment Scheduling
- Customer Complaint Resolution
- Solution selling
- Inventory Management
Timeline
Wireless Account Manager
Cellular Sales
03.2019 - Current
Relocation Specialist
TheMIGroup
06.2014 - 06.2016
Contractor's Assistant
Squier Construction
05.2013 - 09.2013
Bus Person/Food Runner
Greene Turtle
05.2012 - 09.2012
Marketing/Communications Integrated
West Virginia University
Marketing/Communications Integrated
Wilmington University
High School Diploma -
Newark High School