DeAnna Givens
Colorado Springs,CO
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
14
14
years of professional experience
Work History
Employment Specialist
Charity Cares Agency
08.2023 - 10.2023
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Provided clients with on-the-job training and employment related support to maintain and retain employment.
Billing Representative
Spectrum
05.2023 - 08.2023
- Reviewed and solved account and billing discrepancies.
- Assessed accounts for payment status
- Coordinated with intermediate parties to obtain payments and resolve issues.
Employee Care Manager
Home Care Assistance of El Paso County
01.2018 - 06.2022
- Coordinates with HR/payroll company to ensure HR compliance throughout the entire acquisition process.
- Documents Application process until concluded, Determines viability of applicant to include continuation or termination at any point of the process
- Ensures all appropriate federal and state paperwork is processed appropriately.
Caregiver
Senior Care
01.2015 - 01.2018
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Massage Therapist
Zin Relaxation
10.2012 - 01.2015
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
Quality Production Auditor
BTD Manufacturing, Inc
05.2012 - 10.2012
- Completed audit papers by thoroughly documenting audit tests and findings.
- Prepared working papers, reports and supporting documentation for audit findings.
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
Tax Professional
H&R Block
11.2009 - 04.2012
- Seasonal Tax professional for H&R Block in various locations (MN, TX, CO), Customer Service, Data Entry
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
General Clerk III
L3 Communications
06.2011 - 08.2011
- Created and maintained up-to-date spreadsheets to track cap EX, expendable usage and general department expenses.
- Educated and managed staff on best practices in use and maintenance of equipment inventory.
- Inspected and checked outgoing orders for quality control.
Education
Associate of Arts - Accounting And Business Management
Pikes Peak Community College
Colorado Springs, CO05.2025
Associate of Arts - Psychology
Pikes Peak Community College
Colorado Springs, CO05.2021
Associate of Arts - General Studies
Pikes Peak Community College
Colorado Springs, CO12.2020
Skills
- Human Resources Management
- Workers' Compensation
- Recruiting and Employee Orientation
- Microsoft Outlook
- Payroll
- HIPAA
- Financial Report Writing
- Office Management
- Case Management
- Administrative Experience
Timeline
Employment Specialist
Charity Cares Agency
08.2023 - 10.2023
Billing Representative
Spectrum
05.2023 - 08.2023
Employee Care Manager
Home Care Assistance of El Paso County
01.2018 - 06.2022
Caregiver
Senior Care
01.2015 - 01.2018
Massage Therapist
Zin Relaxation
10.2012 - 01.2015
Quality Production Auditor
BTD Manufacturing, Inc
05.2012 - 10.2012
General Clerk III
L3 Communications
06.2011 - 08.2011
Tax Professional
H&R Block
11.2009 - 04.2012
Associate of Arts - Accounting And Business Management
Pikes Peak Community College
Associate of Arts - Psychology
Pikes Peak Community College
Associate of Arts - General Studies
Pikes Peak Community College