Deanna R Goonasekera
Staten Island,NY
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
16
16
years of professional experience
Work History
Store Team Lead
Safeway
Rehoboth Beach, Delaware
01.2021 - 12.2024
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Developed promotional materials such as flyers, posters, banners. for marketing campaigns.
- Prepared merchandise for purchase or rental.
- Provided excellent customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Greeted customers to determine wants or needs.
- Managed cashiering duties such as taking payments, processing returns and exchanges, issuing receipts.
- Trained new team members on company values, customer service standards, and product knowledge.
Cashier Team Lead
Walmart
Rehoboth Beach, DE
01.2021 - 12.2024
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Checked personal identifications during alcohol and tobacco sales.
- Answered customer questions and provided store information.
- Analyzed sales data reports to identify trends in customer buying habits.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Built and maintained productive relationships with employees.
Grocery Store Associate
Stop & Shop
, NY
10.2016 - 11.2021
- Answered store and merchandise questions and led customers to wanted items.
- Operated cash registers, scanners and computers to itemize and total customer purchases.
- Processed returns and exchanges of merchandise according to company policies and procedures.
- Trained new employees on store policies and procedures related to their job duties.
- Conducted regular cleaning tasks, including sweeping, mopping, and dusting.
- Responded to customer inquiries and resolved issues to ensure satisfaction.
- Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
- Assisted customers with locating items and providing recommendations based on preferences.
Assistant Store Manager
Burger King
Staten Island, NY
06.2019 - 01.2021
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Trained new employees on store policies, procedures and customer service standards.
- Prepared staff work schedules and assigned team members to specific duties.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Store Manager
Checkers Rally's
Staten Island, New York
02.2011 - 12.2015
- Managed inventory tracking and physical inventory counts to minimize loss.
- Developed relationships with suppliers to negotiate better prices.
- Developed strategies to maximize sales and profitability.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Education
Graduate Certificate - Certified Nursing Assistant
The New Millennium Training Center
Staten Island, New York05-2021
High School Diploma -
Susan E Wagner High School
Staten Island, New York06-2017
Some College (No Degree) - Medical Assistant
Bryant University
Smithfield, RISome College (No Degree) - Nursing Practice
St. Paul's School of Nursing
Staten Island, New YorkSkills
- Recruitment and hiring
- Coaching and mentoring
- Budgeting and finance
- Promotions and events
- Store operations
- Health and safety
- Merchandise planning
- POS system operation
- Cleanliness and hygiene
- Workplace safety
- Brand representation
- Cross-selling techniques
- Loss prevention strategies
- Customer engagement
- Cash handling accuracy
- Promotional support
- Returns and exchanges
- Merchandise display
- Employee scheduling
- Store maintenance
- Retail operations management
- Data entry proficiency
- Goal-oriented mindset
Timeline
Store Team Lead
Safeway
01.2021 - 12.2024
Cashier Team Lead
Walmart
01.2021 - 12.2024
Assistant Store Manager
Burger King
06.2019 - 01.2021
Grocery Store Associate
Stop & Shop
10.2016 - 11.2021
Store Manager
Checkers Rally's
02.2011 - 12.2015
Graduate Certificate - Certified Nursing Assistant
The New Millennium Training Center
High School Diploma -
Susan E Wagner High School
Some College (No Degree) - Medical Assistant
Bryant University
Some College (No Degree) - Nursing Practice
St. Paul's School of Nursing
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