Deanna Gowdy
Chicago,IL
Summary
Results-driven Data Entry Professional with expertise in high-volume document processing and database management. Delivered over 99% data accuracy while providing administrative support. Managed multi-line phone systems and addressed client inquiries efficiently, contributing to enhanced organizational effectiveness.
Overview
1
1
Certification
7
7
years of professional experience
Work History
Violation Specialist
Verra Mobility
Chicago, Illinois
12.2025 - Current
- Processed high-volume photo enforcement data and vehicle title documents with over 99% accuracy.
- Ensured 100% compliance with state-specific DMV regulations for client vehicle portfolios.
- Resolved complex client inquiries regarding vehicle registration, toll processing, or violations efficiently.
- Exceeded daily and weekly production goals through effective time management in a fast-paced environment.
Teacher Assistant
It Takes a Village Childcare Center
Chicago, IL
01.2024 - Current
- Delivered high-quality education tailored to individual student needs.
- Implemented curriculum for classroom of 8 students, enhancing developmentally appropriate learning experiences.
- Planned and executed large and small group activities, fostering cognitive and social development.
- Monitored and supervised daily activities, ensuring a safe and healthy environment.
- Collaborated with classroom partners and communicated with parents, supporting children's growth.
- Maintained high expectations for student learning and behavior.
- Participated in faculty meetings, school activities, and professional development sessions.
Customer Service Associate
Walmart
Chicago, IL
06.2022 - 02.2024
- Assisted and resolved customer inquiries in service department, contributing to customer satisfaction.
- Managed customer transactions as cashier, enhancing shopping experience through efficient service.
- Arranged workspaces for efficiency and adhered to company policies, supporting operational consistency.
Call Center Representative
CASTLE Credit
Chicago, IL
01.2021 - 05.2022
- Handled inbound and outbound calls, addressing customer concerns and providing solutions.
- Documented customer interactions and maintained accurate records in the system.
- Collaborated with team members to achieve departmental goals.
Warehouse Associate
Amazon
Chicago, IL
06.2019 - 12.2020
- Ensured timely and accurate shipment of products to customers.
- Performed inventory management, order picking, and packaging tasks in a fast-paced environment.
- Adhered to safety protocols and maintained a clean work area.
Education
High School Diploma -
Lane Tech High School
Chicago, IL01-2019
Skills
- Document management
- Data processing and privacy
- Regulatory compliance
- Client relations
- Time management
- Attention to detail
- Cross-functional collaboration
- Adaptability in dynamic environments
- Child behavior management
- Child-parent communication
- Lesson planning
Certification
- CPR & First Aid Certified
- Food Handler's Certificate
- Mandated Reporter Certification
- Member of Gateways to Opportunity
Timeline
Violation Specialist
Verra Mobility
12.2025 - Current
Teacher Assistant
It Takes a Village Childcare Center
01.2024 - Current
Customer Service Associate
Walmart
06.2022 - 02.2024
Call Center Representative
CASTLE Credit
01.2021 - 05.2022
Warehouse Associate
Amazon
06.2019 - 12.2020
High School Diploma -
Lane Tech High School