Emeral Baptiste
Summary
Dynamic Violation Specialist and Scheduling Coordinator with a proven track record at Vertical Systems Analysis and Option Care Home Health. Excelled in developing violation tracking systems and optimizing scheduling processes, enhancing data management and operational efficiency. Skilled in Microsoft Office and analytical thinking, achieving significant improvements in compliance rates and customer satisfaction through excellent communication and problem-solving abilities.
Overview
4
4
years of professional experience
Work History
Violation Specialist
Vertical Systems Analysis
04.2024 - Current
- Developed comprehensive tracking systems for violations, resulting in improved data management and reporting capabilities.
- Conducted thorough investigations of alleged violations, ensuring accuracy and fairness in the enforcement process.
- Improved compliance rates by thoroughly reviewing and analyzing violation reports.
- Achieved high levels of customer satisfaction by consistently providing professional service during interactions with violators and other stakeholders.
Scheduling Coordinator
Option Care Home Health
02.2021 - 03.2024
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Education
Bachelor of Arts - Communications
Pennsylvania State University
University Park, PA05-2020
Skills
- Microsoft office
- Analytical thinking
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Multitasking
- Organizational skills
- Excellent communication
- Decision-making
- Goal setting
Timeline
Violation Specialist
Vertical Systems Analysis
04.2024 - Current
Scheduling Coordinator
Option Care Home Health
02.2021 - 03.2024
Bachelor of Arts - Communications
Pennsylvania State University
Similar Profiles
James WhiteJames White
Inside Sales Manager at Vertical Alliance Group - Infinit-i Online SystemsInside Sales Manager at Vertical Alliance Group - Infinit-i Online Systems
Audrey HouseAudrey House
Classification Specialist at Systems Planning And Analysis, IncClassification Specialist at Systems Planning And Analysis, Inc
Angela Randle-RingoAngela Randle-Ringo
Regulatory Compliance Specialist/Customer Service Associate at Systems Integration And Analysis, IncRegulatory Compliance Specialist/Customer Service Associate at Systems Integration And Analysis, Inc