DeAnna Greenlee
SJSU B.A. Social Work Student
Hayward,CA
Summary
As a Customer Service Representative and Administrative Assistant, I excelled in conflict resolution and improving customer satisfaction.
I am a highly motivated San Jose State BASW student with an overall GPA of 3.5. My A.A. degree from Heald Business College taught me how to be detailed and organized. Currently, my life as a social work student keeps me receptive to all ways of working effectively within diverse conditions.
Overview
33
33
years of post-secondary education
4
4
years of professional experience
Work History
Customer Service Represntative
AT&T Inc.
San Ramon, CA
01.1998 - 12.2001
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided information to customers regarding AT&T's and subsidiaries' products and services and helped to open and activate new accounts.
Education
Social Work
San Jose State University
San Jose, CA 08.2019 - Current
Associate of Arts - Sociology
Contra Costa College
San Pablo, CA 01.1991 - 05.2019
Associate of Arts - Accounting
Heald Business College
Oakland, CA 01.1988 - 01.1991
Skills
Customer Service
undefinedMy career concentration will be working with women and children of trauma.
I believe my own experiences empower me with unique perspectives and sensitivities to work with others dealing with trauma.
Timeline
Social Work
San Jose State University
08.2019 - Current
Customer Service Represntative
AT&T Inc.
01.1998 - 12.2001
Associate of Arts - Sociology
Contra Costa College
01.1991 - 05.2019
Associate of Arts - Accounting
Heald Business College
01.1988 - 01.1991
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