Melissa Glass
American Family Mutual Insurance Company S. I.
Markesan,WI
19
years of professional experience
Customer-focused professional with 15+ years of experience supporting clients in insurance and service-based roles. Skilled in advising on coverage options, preparing accurate quotes, and resolving billing or policy issues. Strong communication and relationship-building skills help improve satisfaction and long-term retention.
Work History
Senior Customer Service and Sales Represntative
5 Years 3 Months- Advised customers on policy options, exclusions, and coverage changes to support informed decisions.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Prepared accurate quotes and applications using underwriting guidelines.
- Resolved customer concerns quickly, preserving retention and supporting long-term policy renewals.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
Agency Specialist
13 Years 3 Months- Advised clients on coverage options, aligning policies with individual risk and budget needs.
- Coordinated communication between clients, carriers, and underwriters to resolve account issues efficiently.
- Processed policy renewals, endorsements, and cancellations with strong accuracy and timely follow-up.
- Built long-term client relationships through responsive service and consistent account support.
- Resolved billing and coverage questions, explaining policy details in clear, professional terms.
Education
High School Diploma
Child Care Services - Child Care
Skills
Customer service
Customer relations
Relationship management
Interpersonal communication skills
Product and service knowledge
Upselling and cross selling
Timeline
Senior Customer Service and Sales Represntative
American Family Mutual Insurance Company S. I.
07.2021 - CurrentRead More
Agency Specialist
Michael Glod Agency
03.2008 - 06.2021Read More
Moraine Park Technical College
Child Care Services from Child Care
Read More
Markesan High School
High School Diploma
Read More