Deanna Griffin
Wichita,KS
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Benefits Specialist
Project Access
05.2023 - Current
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Observed strict procedures to maintain data and plan participant confidentiality.
- Checked employees' benefits enrollment for accuracy and inputted all data into State database.
- Conducted outreach and canvassing activities to aid in gaining new clients.
Child Protective Specialist
State of Kansas Department of Children and Families
03.2022 - 11.2022
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Visited homes, inspected surroundings and interviewed family members, teachers, anyone involved with childs well-being according to state regulations.
- Responsible for documenting and entering investigated information in data base.
- Maintained case records and legal documentation. I gave statements in court based on the results of my investigation.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Completed comprehensive assessments of families to identify needs and develop treatment plans
Care Coordinator
Faith House Group Home
07.2020 - 08.2022
- Maintain resident's daily observations, case plans, placing all records in medical software database according to state law.
- Built strong relationships with clients to deliver emotional support and companionship.
- Completed resident assessments in accordance with current regulations and guidelines.
- Order prescriptions and verify information with doctor’s offices, pharmacies, and agency nurse managers.
- Administered medication, signing in MAR and charted all conditions.
- Updated policies and procedures, leading continuous improvement of resident assessments and personal well-being.
- Copied, faxed and mailed information to case managers, social workers, nurses and families as needed.
- Facilitate group sessions and code of conduct while living in group home.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Dignity Memorial Representative
Resthaven Mortuary and Gardens of Memory
06.2021 - 01.2022
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Boosted revenues by upselling and cross-selling funeral products to new and established customers.
- Assist families at-need and prearrangements.
- Complete paperwork before and after each service, to ensure all policies and procedures are being followed.
- Serviced accounts and accept payments for all products sold.
- Assist in cemetery by standing services and fulfilling the families request.
- Assisted with cemetery marker design and purchase.
- Sold flowers and marker cleaning services.
Substitute Teacher
USD 259 Schools
01.2018 - 03.2020
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Maintained daily class schedule and following all rules and regulations that the state mandates for all teachers
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Incorporated technology into learning to enhance student engagement and learning.
- Participated in the library activities and and field trips.
- Supervised lunchroom and recess activities.
Life Insurance Agent, Independent Agent
Health & Life
09.2015 - 11.2019
- Maintained high standards of customer service by building relationships with clients.
- Sold insurance physically and remotely (Mutual of Omaha, Forester’s, Kemper, Humana, Aetna, United Healthcare)
- Participated in cold-called customers and went door-to-door, setting up appointments to present life and health insurance products.
- Negotiated with customers and insurance companies to secure favorable policy terms.
- Processed applications, accepted payments, returned policies to clients, handled policy renewals.
- Maintained bookkeeping, databases and records.
- Completed business according to Kansas State insurance regulations.
Customer Service
Marriott Reservation Call Center
08.2018 - 12.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Accepted inbound calls worldwide, utilizing Marriott’s database system to book rooms for prospective customers.
- Processed payment information and located past information to add Bonvoy points, if customer had accumulated them, to pay for their trip.
- Booked rooms and tried to sell added services to accommodate their vacation stay.
Education
Bachelor’s degree - Psychology Criminal Justice,
Wichita State University
Wichita, KS05.2011
Life Skills Training Certificate - Basic Education And Business Management
Butler County Community College
Andover KansasSkills
- 15 years of working with diverse groups of individuals by providing excellent customer service
- Special Projects managed 85 individuals on Government research grant
- Electronic Patient Medical Record
- Customer Inquiries
- Office Organization
- Documentation
- Microsoft Office, Typing 40 WPM, Proficient Computer Knowledge
- Legal Requirements
- Marketing Techniques
- Open Enrollment
- Confidential Records Management
Timeline
Benefits Specialist
Project Access
05.2023 - Current
Child Protective Specialist
State of Kansas Department of Children and Families
03.2022 - 11.2022
Dignity Memorial Representative
Resthaven Mortuary and Gardens of Memory
06.2021 - 01.2022
Care Coordinator
Faith House Group Home
07.2020 - 08.2022
Customer Service
Marriott Reservation Call Center
08.2018 - 12.2018
Substitute Teacher
USD 259 Schools
01.2018 - 03.2020
Life Insurance Agent, Independent Agent
Health & Life
09.2015 - 11.2019
Bachelor’s degree - Psychology Criminal Justice,
Wichita State University
Life Skills Training Certificate - Basic Education And Business Management
Butler County Community College
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