Entrata
Deanna Hanshew
Senior Asset Manager
Gig Harbor,WA
Summary
Forward-thinking Senior Asset Manager possessing first-rate interpersonal, organizational and time management skills. Expertise in reviewing key market indicators to determine appropriate strategies for pricing, repairing and negotiating offers. Proficient in Entrata Software. Personable and reputable professional commended for expanding relationships with existing clients by continuously proposing solutions to meet objectives. Worked in a team of two to do self hosted implementation of Entrata Systems at corporate level and a large number individual assets.
Overview
29
29
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Asset Manager
Dobler Management Company, Inc.
Tacoma, Washington
03.2004 - Current
- Directed property management program by determining requirements, planning for material equipment replacement and implementing quality control oversight.
- Conducted property visits to assess curb appeal, office upkeep and maintenance activities.
- Assisted with annual budget creation and managed portfolio according to approved budgeted parameters.
- Responded to escalated resident concerns and issues and monitored resolution.
- Handled terminations, performance evaluations and staff coaching to maintain top property operations.
- Identified and addressed potential safety issues and liability concerns.
- Kept properties in compliance with local, state and federal regulations.
- Communicated effectively with owners, residents and on-site associates.
- Generated leads for sales and rental properties through cold calls and referrals.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Managed and monitored installed systems for highest level of availability.
- Configured and executed system software changes.
- Performed various tests on processes and prepared documents.
Community Manager
Puget Sound Real Estate & Gibson And Associates
Tacoma, Washington
02.1996 - 02.2004
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Inspected buildings, vacant units and common areas regularly to identify repairs needing immediate attention.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Met with residents to gather information and develop effective solutions.
- Evaluated property conditions and recommended improvements.
Deck Seaman
United States Coast Guard
Grays Harbor, Washington
06.1993 - 02.1996
- Performed lowering, raising and cleaning of ship's anchor.
- Repaired external structure of vessel to maintain proper working order and minimize downtime.
- Completed routine cleaning and sanitization of vessel and equipment.
- Assisted vessel leadership in developing drills and procedures for on-board emergencies and implementing training procedures for crew members.
- Reviewed mission requirements and identified appropriate equipment to achieve goals.
Education
Certified Property Manager (CPM)
Institute of Real Estate Management
Kirkland, WA 04.2004 - 07.2007
Associate of Arts - Legal Assistant
Clean Business Institute
Olean, NY 08.1992 - 06.1994
Skills
Portfolio Management
Market forecasting
Property appraisals
Decision-Making
Teambuilding
Self-Motivated
Dependable and Responsible
MS Office
Excellent Communication
Advanced problem solving
Project planning and development
Budget administration
Scope development
Project oversight
Accomplishments
- Supervised team of 105 staff members.
- Software implementation of Entrata and Yardi at corporate level as well as a large number of assets.
- Project coordinator for company wide installation of Co2 detectors for just over 5,000 units.
- Project coordinator for company wide Virgin Act compliance project.
- Renovation and new build lease up and marketing coordinator.
- State compliance specialist for on-site septic systems
- State compliance specialist for LURA housing program.
- Program creator for amenities based rent system
- System creator for insurance bill back.
Affiliations
Institute of Real Estate Management (IREM)
Washington Multi-Housing Association (WAMFA)
Software
Microsoft Office
Yardi
Certification
Certified Property Manager
Timeline
Certified Property Manager
03-2007
Certified Property Manager (CPM)
Institute of Real Estate Management
04.2004 - 07.2007
Senior Asset Manager
Dobler Management Company, Inc.
03.2004 - Current
Community Manager
Puget Sound Real Estate & Gibson And Associates
02.1996 - 02.2004
Deck Seaman
United States Coast Guard
06.1993 - 02.1996
Associate of Arts - Legal Assistant
Clean Business Institute
08.1992 - 06.1994