Summary
Overview
Work History
Education
Skills
Timeline
Generic

De'Anna Henry

Houston,TX

Summary

Highly motivated, compassionate self starter. Enthusiastic team player with over 9 years in Customer Servies experience. Skilled at responding to customer inquiries, concerns and complaints with empathy, attention to detail. Enjoy building customer loyalty an trust by providing practical solutions with integrity.

Overview

9
9
years of professional experience

Work History

Child Support Officer

Goodwill Industries
09.2021 - Current
  • Reviews and assesses cases to develop implementation strategies and determines appropriate subsequent actions
  • Monitors child support payments and refers delinquent cases for appropriate enforcement action
  • Prepares various documents relating to legal or other actions necessary to establish or enforce court order for child support
  • Documents all case actions taken using appropriate agency tools, including but not limited to Texas Child Support Enforcement System (TXCSES)
  • Maintains current knowledge of child support policies and procedures, Texas Family Law.

Customer Services Representative

Xerox
06.2015 - 09.2021
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation.
  • Handle about 100 calls per day

Education

GED -

GED
Houston, TX
03.2024

Diploma -

Southwest Academy
Houston, TX
02.2012

Skills

  • Courteous with strong Customer Service Mindset
  • Patient and Empathetic
  • Building Customer Trust and Loyalty
  • Team-Oriented and Cooperative
  • Excellent Verbal and Written Communication
  • Call Documentation and Records Management
  • Quality Assurance Oriented
  • Efficient and Detail-Oriented
  • Case Management
  • Child support laws expertise
  • Client management
  • Report creation
  • Child Support Laws
  • Child support modification
  • Client documentation

Timeline

Child Support Officer

Goodwill Industries
09.2021 - Current

Customer Services Representative

Xerox
06.2015 - 09.2021

GED -

GED

Diploma -

Southwest Academy

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De'Anna Henry